Guide Your Students to the Right Next Step in Their Care
After an appointment, students often wonder what to do next. TimelyCare helps your campus guide students forward by clarifying care plans, coordinating follow-up, and connecting them to off-campus referrals or other next steps when needed.
Support Students Beyond the First Visit
Getting students into care is only one part of the journey. Care Navigation helps students understand what comes next, from following a care plan to scheduling follow-up and connecting to referrals or other support when needed. That means your campus can offer more than a handoff. You can offer a clearer path forward.
- One in four students says they don’t feel confident navigating the healthcare system on their own.¹
- Among students who said they needed mental health services, 14% got fewer services because they were not sure where to go.²
When students miss the next step after care, progress can stall.
Duke University’s Student Support Coordinator Danita Horton shares how TimelyCare helps students connect to the right support at the right moment
How Does Care Navigation Help Students?
Care Navigation helps students move from an initial visit to the right next step. That can include understanding provider instructions, scheduling follow-up, connecting to campus or community resources, and staying on track when additional support is needed. For campuses, that means fewer students are left to figure out referrals, follow-up, or insurance-related next steps on their own.
Provides clear next steps after every visit
Connects students to campus and community support when needed
Supports follow-up so students stay on track
Clearer Next Steps.
Stronger Follow-Through.
How Does Care Navigation Work?
Clarify the care plan
Students get clear guidance on provider instructions and what to do next after a visit.
Coordinate on and off campus
Students are guided to campus resources, community partners, and off-campus referrals, including insurance-related next steps when outside care is needed.
Support follow-through
Through regular check-ins, students navigate next steps, like scheduling follow-ups, to stay on track after care.
FAQs
TimelyCare’s Care Navigation service helps students understand what comes next after a visit, including follow-up steps, off-campus referrals, and insurance-related questions, as needed.
Yes. When students need support beyond an initial visit, Care Navigation can help connect them to off-campus referrals and community resources.
Care Navigation helps students understand their care plan, schedule follow-up, and take the next right step in care.
On-campus health and well-being staff have visibility into referral and care records.
Students can receive guidance for navigating next steps after visits with providers in all service lines, including medical, mental health, psychiatry, success coaching, health coaching, and basic needs assistance.
Inside the TimelyCare app, students tap the “Help Center” to submit a short form or call customer support to connect with a Care Coordinator.
Support Students' on Their Path to Wellness
Help students understand care plans, schedule follow-up, and navigate referrals or next steps with support that complements campus resources.
