Need Support?
TimelyCare’s Customer Support is ready to help. Our team will begin working on your issue in a timely manner.
Need care? Click the button below to get started.
Customer Support
Online: In the app
- Open the TimelyCare app and log in
- Click on your account (bottom right-hand corner, person icon)
- Choose “Help Center”
- Click on “Contact” (top right-hand corner)
- Select issue (schedule, prescription issue, login issues, or connectivity problems)
- Fill out the text box
- Click “Send Message.”
Phone: (833) 484-6359
- Ext. 1: Support for TimelyCare members, patients, providers
- Ext. 2: Support for pharmacies, clinics, or to speak with a care coordinator
Download the TimelyCare App
Get the complete care you need, 24/7/365. Download TimelyCare app or login online to get started.
Frequently Asked Questions
For more information or for any questions not addressed here, please call us toll-free at (833) 484-6359.
General Information
TimelyCare is a 24/7, free virtual care service for students to address common concerns that can be safely diagnosed and treated remotely. All you need is an internet connection.
Any currently enrolled student at partner campus locations.
- Click “Get The App” at the top right of the page.
- Download the app and register using your email that matches what your SCHOOL has on file for you.
- Press “Get Care” to get started!
- Click “Sign In” at the top right of the page.
- Register your account using your email that matches what your SCHOOL has on file for you.
- Press “Get Care” to get started!
Services
We offer scheduled and on-demand medical visits. Our licensed providers are trained to treat a wide range of medical conditions. Below are some of the most common.
Most common medical conditions:
- Cold
- Sinus infection
- Sore throat
- Rashes
- Bladder infection (UTI)
- Pink eye (Conjunctivitis)
- Vaginal yeast infection
Other Medical Conditions treated:
- Canker or cold sore
- Stye (bumps on the eyelid)
- Swimmer’s ear (ear pain)
- Burns (minor)
- Low back pain
- Insect bites (head lice, tick bites, etc.)
- Quit tobacco
- Allergies/hay fever
- Acne
- Athlete’s foot
- Chicken pox
- Diaper rash
- Eczema or dermatitis
- Ingrown toenail
- Ringworm
- Shingles
- Tinea (fungal skin infection)
- Constipation and/or diarrhea (Irritable Bowel Syndrome)
- Heartburn or acid reflux (GERD)
- Malaria prevention
- Motion sickness prevention
TalkNow is on-demand access to a mental health professional 24/7. Our goal is to get you connected to a mental health provider within three to seven minutes. You can discuss any concern from feeling down to being anxious due to academic, social, or athletic demands, or simply because you miss home and it’s hard to cope with all the new demands of campus life. When you start a visit, just click “TalkNow,” and you’ll be connected with a professional to get the help and advice you need.
Providers offer support for the following:
- Feeling down
- Worry
- Relationship concerns
- Low motivation
- Hopelessness
- Social isolation
- Stress and anxiety
- Suicidal thoughts
Scheduled Counseling Services are 45-minute appointments with a licensed counselor. By choosing Scheduled Counseling, you have the ability to pick your counselor and his/her availability based on your busy schedule. You may talk to a counselor on Scheduled Counseling about anything from depression and anxiety to grief to addiction, and more.
TimelyCare Counselors can offer support for:
- Stress and anxiety
- Adjustment issues
- Relationship issues
- Depression
- Grief and loss
- Trauma and PTSD
- Alcohol misuse/abuse
- Panic disorders
Health Coaching is a scheduled appointment service to help students start and/or maintain optimal sleep, nutrition, exercise, weight, and stress management strategies for a holistic well-being approach. No-cost, virtual visits can be scheduled with a certified health coach.
Health Coaching can address:
- Nutrition
- Meal planning
- Healthy eating behaviors
- Healthy body image
- Weight management
- Sleep habits
- Positive thinking
- Resiliency
For information on how to access psychiatry, please contact your school’s health services team for a referral or call TimelyCare Customer Support at 833-4-TIMELY.
TimelyCare medical providers can evaluate and offer treatment options for many dermatologic issues, such as rashes, abrasions, dandruff, acne, and cold sores. If a provider determines that an in-person visit is needed, he/she will suggest next steps.
Accessibility
Due to licensing laws, TalkNow is the only service available outside of the United States. In order to use this service, students must download the TimelyCare app in the U.S. prior to any travel. Students also must use a U.S. phone number or VPN while abroad to access TalkNow services.
Yes! Just make sure your accessibility preferences on your device are enabled. When you download the TimelyCare mobile application, those settings will be applied to the app.
For all appointment-based visits, the patient may cancel up to 24 hours prior to the time of the visit. Within 24 hours of the visit time, it will be considered a no-show and the patient may incur a fee.
Hours and Timing
Treatment and Diagnosis
A licensed, board-certified TimelyCare provider will review and discuss your concerns, make a diagnosis, and develop your treatment plan.
We do our best to treat you remotely, and not every condition can be treated via TimelyCare. If your concern cannot be addressed through TimelyCare, you may be directed to another location for care.
Prescriptions
TimelyCare providers are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. TimelyCare providers can also refill short-term supplies of maintenance medications in the event of a patient’s transition to a new provider or inability to get in touch with their primary care provider due to limited hours or appointments. TimelyCare does believe in safe prescribing of medications and the need for a patient to have a relationship with their primary care provider. As such, TimelyCare providers do not supply long-term medications for chronic illness and encourage patients to see their primary care providers at least once a year.
TimelyCare providers do not provide prescriptions for controlled substances, lifestyle medications, or other potentially high-risk drugs.
TimelyCare is not an online pharmacy, and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, it will be sent to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions. TimelyCare counselors cannot write prescriptions.
If a prescription is clinically appropriate, it will be sent to a local pharmacy of your choice. When you are filling out your intake information, you will select a local pharmacy that is convenient for you – it’s that easy.
Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. If needed, you can request a pharmacy change by calling TimelyCare support at 833-4-TIMELY.
Yes! We offer a FREE prescription discount card to all students. This card is accepted nationwide at more than 65,000 pharmacies. There is no enrollment fee and no limits on usage. On average, you could save 60%, and in some cases, 80% or more!
You can find this card in the TimelyCare App under the Additional Resources section.
Antibiotics only fight infections caused by bacteria. Like all drugs, they can be harmful and should only be used when necessary. Taking antibiotics when you have a virus can do more harm than good: you will still feel sick and the antibiotic could give you a skin rash, diarrhea, a yeast infection, or worse.
Antibiotics also give bacteria a chance to become more resistant to them. This can make future infections harder to treat. It means that antibiotics might not work when you really do need them. Because of this, it is important that you only use an antibiotic when it is necessary to treat your illness.
How can you help? When you have a cough, sore throat, or other illness, tell your provider you only want an antibiotic if it is really necessary. If you are not prescribed an antibiotic, ask what you can do to feel better and get relief from your symptoms.
Your health is important to us. As your healthcare providers, we promise to provide the best possible treatment for your condition. If an antibiotic is not needed, we will explain this to you and will offer a treatment plan that will help. We are dedicated to prescribing antibiotics only when they are needed, and we will avoid giving you antibiotics when they might do more harm than good.
Cost and Insurance
For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospital be made available to the public.
You may search this federal database for payments made to physicians and teaching hospitals by visiting this website: https://openpaymentsdata.cms.gov/
Records, Security, and Technology
Please contact our Customer Support team at 833-4-TIMELY or through the TimelyCare Platform if you need help scheduling a visit, want to share a concern, or have any other issues or questions.
All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our app.
You can access services from any web-enabled device (laptop, desktop, smartphone, or tablet) by downloading the TimelyCare app.
Customer Support
Visit the “Help Center” in the TimelyCare Platform
Phone: 833-484-6359
Need Care?
Download the App or Login Online
