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ACHS Guides Students at Every Step with Success Coaching

College student holding phone and standing against wall

American College of Healthcare Sciences serves over 1,900 fully online students across the United States. More than 90% of students are women and 89% are over age 25, with many balancing coursework, careers, personal responsibilities, and long-term professional goals.

By adding Success Coaching through TimelyCare, ACHS expanded flexible, one-on-one support across academic, financial, and career-related needs for students and alumni.

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The Impact of TimelyCare at American College of Healthcare Sciences

13%

of students have completed a Success Coaching Course

9.5/10

average student rating when asked how likely they would be to recommend
Success Coaching to others

6%

of students have completed a Success Coaching visit

For ACHS, Success Coaching provided students and alumni with personalized support for academic preparedness, career readiness, financial wellness, and other goals.

What You’ll Learn
  • How ACHS approached the support needs of a fully online, geographically dispersed student population
  • How one-on-one coaching offered an alternative to static, self-paced resources with low engagement
  • How ACHS extended coaching to alumni navigating career transitions, professional growth, and long-term financial wellness
Key Challenges
  • Students across multiple time zones needed support beyond traditional business hours
  • Working adult learners needed help balancing coursework, careers, personal responsibilities, and long-term goals
  • Existing resources, including a self-paced financial literacy program, experienced low engagement
Key Outcomes
  • Expanded access to personalized coaching for time management, study skills, goal setting, financial wellness, and career readiness
  • Embedded Success Coaching into faculty referrals, orientation programming, and ongoing student communications
  • Extended Success Coaching to alumni seeking support with career transitions, professional growth, and long-term financial wellness
  • Students gave Success Coaching an average rating of 9.5/10, with average coach and visit ratings of 5.0/5.0

See how American College of Healthcare Sciences expanded personalized support for students and alumni with TimelyCare.

Get the Full Case Study
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