Building a More Effective Student Wellness Strategy

Good afternoon, everyone, and welcome to our webinar today. My name is Michelle Lantersmith. I'm the chief marketing officer at TimelyCare, and I'll be your host today for our webinar called building a more effective student wellness strategy. A quick word about why we have chosen to do this session. You know, most of the conversations I have with campus leaders right now don't start with, we need more mental health services. It starts with, we have services, and we're still not reaching the students who need them. That's a gap. It's a gap that a lot of institutions are facing and one we're gonna talk about, in the next forty five minutes. I am so excited to have doctor Nicole Kang with me today. She is the director of wellness services at Montgomery County Community College in Pennsylvania. Nicole, thank you for being here. Thank you for having me. I'm excited to be here. Really looking forward to our conversation and some of the tips and I don't wanna say tricks, but some of the tips that you have and and helping really get the adoption that you need. Hey. A couple of quick notes. We are recording today, and everyone registered gets the recording and the slides. And there is a q and a box, so you can, ask your questions anytime, and we will watch that and try to get to those questions. Okay? So let's just walk through the agenda, and where we're headed. I'll introduce you a little bit more to Montgomery County Community College and then talk about five key areas that I think, an institution should monitor and look at when choosing a care provider. Then we'll get into the heart of this of the discussion with doctor Kang and and where she's gonna talk a lot about some of the problems that she did, how she evaluated options, and what the rollout looked like in the switch and so on. Alright. Let's talk a little bit about Montgomery County Community College. And, you know, Nicole, please go ahead and and jump in if you wanna add to this. So, you were founded in nineteen sixty four, and you serve students across two campuses, Blue Bell and Pottstown. And you have a substantial online population is what I see of quite a few students. So, about, what, sixteen thousand that come on campus or so and then another bunch that are online and, over a hundred associate degrees and certificate programs, with a with a mission to build affordable and accessible education and student success. One thing I think is pretty exciting is you guys just received this award actually a couple years ago, but, I actually no. Very recently, received this Yep. Issue. You the excellence in mental health and well-being award from Insight, into Academia Magazine. Yep. Yeah. Very exciting. You've been a TimelyCare customer since twenty two, and, thank you very much for that. And thank you for, again, joining us today. Really appreciate it. Thank you. Yeah. So before, Nicole and I get into our conversation, just wanna go over a few things, and I'll go over them quickly. But just you know, what I what to me and what we see at TimelyCare, what looks good in student wellness when you're looking at different providers that can complement the work that you're doing on campus. So we use this framework. We call it our cares framework, and that's how we remember the five important proof points, that we think make a real difference for colleges and universities trying to improve student health. So the first one is clinical outcomes. And I what I mean there is really outcomes that you can measure and then access. You know, students need twenty four seven support and easy access to care that is very easy from the to get to from their phone, from their computer, from whatever. Third, we always gotta think of, you know, our administrative offices and and the return on investment and making sure that from this work, you are, retaining us kids students, I should say, and improving persistence. The fourth is equity, making sure that access is for everyone, that we there are providers from different backgrounds, cultures, identities, languages, everything so that everybody has the sense of safeness and well-being when they're talking to a provider. And the fifth is quality. You want something you can trust, because, you know, let's face it, these are really important people in our lives. These are our students. So I've put a few points on here about TimelyCare. You know, couldn't help myself, so I hope you guys are okay with that. But when it comes to outcomes, we're pretty proud of this that when students are, being assessed for anxiety and depression and and show those symptoms, by the third visit, seventy six percent say they've improved or they've reached remission. When it comes to access, you know, with our TalkNow product, which is on demand emotional support, something that doctor King has on her campus, in four minutes, they have someone to talk to any time of the day. In terms of returns for our partners, on average, when we look at overall, we see about a one point three percent lift in retention. In terms of equity, you know, close to sixty percent of our providers are BIPOC, and we have folks from all all over as well as language lines for those that we don't have, you know, the might be a you know, something that's very hard to find or whatever, but a lot of language lines. But we have everything from Farsi to Spanish and a lot of different types of, you know, Polish and Russian and so on, all different types of providers. And then I think most importantly, we have great ratings from our our patients, from our students, and that's super important. They've gotta be happy with the service and feel like they're getting better. We do all this under our URAC accreditation. We're the only telehealth provider that has URAC accreditation both for therapy and, an AI URAC accreditation, and so that makes a difference. We have to go through really tight covenants and governance to to be able to manage to their expectations. So before, I say anymore and before I start my conversation with Nicole, let's ask you guys a question. What best describes where your institution is in strengthening student wellness support? Is it identifying gaps in your current approach, evaluating new solutions or partners, focused on increasing student awareness and engagement, measuring impact and optimizing what is already in place, or you're still trying to think about your next steps. I'll just give you guys a couple seconds here. Alright. What do we have? Okay. Good answers. Focused on increasing student awareness and engagement. Super important, and, I think we'll let's get into it, let's start talking about that. Thank you, though, guys, for your information and and So, Nicole, let's start in the beginning. What was the problem, that you were trying to solve for when you started rethinking your wellness strategy? So, I was actually hired in twenty twenty one when the college was rethinking the wellness strategy. And before that, the wellness services department did not exist at the college. There was some more fragmented resources and services happening across campus, but they really recognized that there was an unmet need, with our students' mental health that was affecting their ability to, you know, show up every day and to succeed in their classes. We also had something like a CARES team, but there was no one person's role that was dedicated to supporting our students who were experiencing mental health struggles. So they just saw, you know, a deeper need, not only for mental health support, but also for basic needs. So wellness services at Montco, we sort of do all of the holistic care under one centralized umbrella now. And in that way, there is a responsibility placed on one department. But as you'll see as we talk more, it's really not just our our responsibility. Yeah. Yeah. Can you maybe talk a little bit more about what wasn't working with your your previous approach or your vendor, and, you know, do you how did they recognize that it was time to to make a change? Yeah. So the we did have a previous vendor for two years before being approached by TimelyCare. I inherited that vendor when I came in, and it it worked to a certain extent, but there were some some issues with access. So one of the the more frustrating parts for our students was having issues when it came time to talk to somebody via this vendor. The platform didn't work as well, and then there was a lot of communication with my department and me having to reach out to them. And it just started to cause some barriers, which was sort of heartbreaking when our students really needed to talk to somebody and they couldn't get to them, and they had to go through two levels of of support to to get their account fixed or whatever it might be. The other thing is that that service didn't didn't work directly with college students. And so I found it really important, and another reason I was so grateful that TimelyCare approached us, they were serving the whole public, which is great, but our community college students in particular have really, different needs than the the rest of the public. And so we wanted a solution that understood our students and understood that certain things they could not access as easily as maybe somebody that's working forty hours a week and has a good professional job. And then the last thing was that we had some unmet needs around medical or physical health care. We don't have medical services on the campus, and a lot of our students were struggling with things like it was during COVID. It was twenty twenty two, so it was pretty early in the pandemic and not sure if they should be coming to class, not sure if, you know, they should instead be staying home and and quarantining. And so knowing that that was an option via timely care really helped to to tip the decision. Interesting. Yeah. So when you were looking I'm sure you looked at TimelyCare, and you probably might have looked at other solutions too. What did you focus most on? What was your criteria that you were judging solutions on? So I would say number one was the twenty four seven access. We have a lot of students, and we're a very, very small team in in wellness services. And we could not meet the need ourselves, and, you know, we have lives and and certain work schedules that where we couldn't serve students in, you know, emergent situations in the middle of the night or over the weekends or, you know, at certain points during the summer when we all had vacations. So we we really, really wanted to be able to say say to a student, you can call you can use TimelyCare at midnight on Christmas if you need to. That service is there for you. Other, another consideration was the user user friendly tie sorry, user friendly interface that TimelyCare has. Being able to see a preview of what our students would see and it being just a very welcoming and friend friendly looking platform was very important. It's easy to use. It's you know, all of the the, structure of it has been really, really well thought out, and it's come a long way even since we started in twenty twenty two. I know you all are always working on it, and our students really, really like it. They can find what they need pretty quickly. I honestly don't get a ton of questions where students don't understand what things mean. They seem to be able to go in and get it. The other thing that was really important to us was the psychiatry offering. Now that's not an offering that a ton of our students need, but the small number that use it really, really do need it. It takes months to get access to psychiatry, and that will, you know, that that will eat up an entire semester. But knowing that we have TimelyCare, if a student come comes to us or uses the platform early enough, we know that we can get them connected with psychiatry in a pretty quickly, and that could really help them to to get through the rest of their semester if they're struggling with their their mental health. As I said before, access to medical care was really important, not having a student health center and having commuter students. You know, that it helped them to get medical support no matter where they were. And then another really important thing to me was the great communication that I got while we started the, you know, the early stages of exploring TimelyCare. I felt that you all were so responsive that if there were any issues once we started the contract, that I would get answers pretty quickly, and that would be a a fewer barriers for our students. Yeah. That's really good to hear. You know, those of us at TimelyCare, we do this for the mission. Right? And not all of us are therapists and providers, obviously, that work at TimelyCare. But if you know, we care about what we do, and we try to really support our providers and the people that work with you directly so that they have what they need to be great communicators. And I also appreciate what you said about having quick access to medical and psychiatric care. When you're in pain and you're hurting, that's the most important thing is to try to get to another human that can help you, a a professional. So Yeah. So who else was involved in the decision, in in making the change, and and how did you go about getting buy in across campus? So we have a pretty formal process with things like this. It starts with a small smaller group of people, and then it goes up through and is approved by cabinet, sometimes our our board of trustees as well. So it really started at with me interacting with, somebody on your your sales team and then bringing in, my dean at that point. We had a dean of holistic, holistic services, and now we have the our I report to the dean of students. Both of those roles were very, are very engaged with students' mental health. A lot of our judicial process sometimes goes through those folks, so they are seeing a lot of mental health struggles related to, I should say, behavioral issues related to mental health struggles. And so it was pretty easy to get buy in at that level. And then the the next, thing that we do is talk to do a presentation for our cabinet. And we were able to do that pretty quickly, which was great. We we met with TimelyCare, got in, spoke to cabinet all within a month, which is seems like a miracle in higher ed. And they were really, really impressed. And then, ultimately, our, you know, our president helped to make the the final decision, and she was just incredibly impressed, especially being able to compare to what we were currently what we were currently using at that time versus the services of TimelyCare. We also were frequently doing Healthy Minds surveys Yeah. Which told us a lot about our student population And being able to pull information from those surveys showed the needs in our students. So it wasn't just anecdotal, you know, a few people that work directly with the students saying, hey. This is what I'm seeing. We actually had evidence. We had data from our students who are completing the surveys. And what's great about Healthy Minds is it gives a gives a comparison to, like, colleges so we could compare it to two year institutions as well as national nationally of the numbers. And, you we could see that every health all of the college students were struggling at that point, and our students were especially struggling. Yeah. Yeah. So, gotta ask, what what was the ultimate thing that tipped the decision to TimelyCare? I think, ultimately, it was the psychiatry and medical offerings. Yeah. We we didn't have that access before, and we just saw how important those services were for our students. Sure. Yeah. Very important. Very important. You know, one big thing, especially in these last couple years, is funding. And, you know, as we talk to, institutions around the country, that comes up all the time. I've lost my funding. I don't know how to get funding. My funding's been reduced. How did you fund your wellness program or fund TimelyCare, I should say? Yeah. Yeah. So our our full wellness program is a combination of operational funds and grants. That's how we pay for TimelyCare as well. When we started in twenty twenty two, there was a lot of the American Rep Recovery Plan Act money still out there and available. So we were using that for a bit, but the college made a commitment at that time. They knew that that funding wasn't always going to be there. The college was going to to take up the cost in our operational budget. At this time, we're I think it's about eighty percent college operational funds and twenty percent grants, but we know that those grants could go at any time, so the college always has the budget for it each year, given given how quickly grants come and go. So, yeah, they made a commitment in twenty twenty two to pay for it with operational funds. And I think that that was important because we don't want to be in a position where we would possibly lose the service in the future. Absolutely. Absolutely. Yeah. There are many ways to fund it from philanthropic, I've heard, is is starting to increase more and more in terms of how to fund these programs, you know, and and or student fees and things like that. But, obviously, the operational budget is a a sure thing if the campus sees that ROI in the return. So making, you know, this decision was one thing, but standing it up is another, getting it going. Right? So what did the integration or the I should say the rollout process look like once the decision was made? I would say it was a pretty seamless process. We so we made the determination, and I don't know if there are still a couple of options available, but we made the determination to use our single sign on process Which would then ensure that these are currently active students that are using TimelyCare, and they're otherwise not able to access it. That honestly made things so easy because students were very used to using their single sign on process. So TimelyCare worked with our IT department to get that up and running. I tried to stay as far of that far away from that conversation as I could and just support it. And then I connected our marketing team with your marketing team, so that they knew how to access the collateral. The the binder that we received with all of that collateral is wonderful. And you all allow me to make suggestions for things to change, which I'm very grateful for. But just having that at our fingertips made it so much easier to look through and just decide what we wanted to use, what was going to speak to our students the best, and and choose. We have one main one that we use that we just get to plaster everywhere, which I'll talk about a little bit more about in a few minutes. So so that was single sign on and marketing. I then scoured all of our resources. So internal things on our website, flyers, mentions in syllabi, whatever that might be to make the change from our previous platform to TimelyCare. And that all took about maybe two months of not working on it every single day, but just kind of remember remembering, oh, we mentioned it here, and I need to go find that and make that change. Yeah. How was the transition for your team and and the students? Like, you just kinda walked through what you had to do, but what about the your your colleagues around you and your students? I think it was very simple for them as well. We had the benefit of being able to do it over the summer months, and so it gets very quiet around here in the summer. We didn't have as many students engaging. So, what we did was requested all of the students who were using the previous platform their information, and we sent out a series of emails letting them know this update was coming. This is how you're going to access it. This is the go live date for TimelyCare. And then we continued those emails through the summer knowing that some of our students are not checking emails in the summer, so we wanted them to see them when they started the fall semester. We also had, both services overlap by about a month so that there weren't students who were mids with the previous counselor or therapist and really, really needed the support and now had to make this huge adjustment to TimelyCare. We wanted to give them a month to sort of wind that down and start a new relationship as they needed to. And I think that that was really hugely beneficial to the students that were using it. I wanna say it was at June twenty twenty two. Yeah. So they didn't feel like they were dropped by one service and and joining another. And I would say we just really widely promoted it, and doing this new re refresh of our service breathe new life into this as an a virtual mental health and medical support, breathe new life into, you know, the whole program. Yeah. I I think that's amazing, you know, in terms of that you obviously knew how to handle it very, very well, but you had a great, great experience. We have a question that came in from, Keisha Brown. Any advice or resources for institutions that may not have access to funds through their organization or alumni? Which grants were you available or what were you able to apply for? So we have had a variety of grants that have supported parts of TimelyCare. At different points, we had a grant from our county. There's a metal mental health block grant. And I don't know what what state you're in, but it might be worth looking into, any mental health block grant funding that might come from the state through your county. And our county is a huge supporter of us being that we are the the community college. So we we have, in some ways, a little bit of an easier time than a private institution with those broaching those kinds of conversations with our county. I think I don't know. I know not every single college and university has a grants department. But if you do, it's really important to be very, very engaged with them so that they are always on the lookout for things that could support or help pay for a a contract like this. We don't ever anticipate that we're gonna get one grant that covers the whole thing. So it's often a bit of pulling it all together, and whatever remains, the the our operational budget takes care of. Yeah. But it's tough. I get it, and it's it's getting harder and harder, to to find these grants. But I agree. There's a lot of philanthropic supports. There could be smaller foundations that could give you a few thousand dollars, and you could maybe con you know, connect with a few of those. I think it's always important to have data, though, when you're approaching. So I would start all the way back with, do you have data to show that there is a need and not just anecdotal? Anecdotal is great, but having real solid numbers is important. Yep. I think another option that some schools do too is student fees. They put it into the student fees, so that's another another way to do it. Keisha and everybody else on the line, we are going to have a webinar on the twenty fourth of September about funding. We are having a professional grant writer. She is the former grant writer from Walla Walla University. So she's been doing this for over twenty years and, in looking in how to fund programs like this, and she's coming in on that day on the twenty fourth to talk about how you different ideas and ways you can get funds and how to apply for grants. So please sign up. We're gonna talk about it in just a few minutes when we're done and give you away a QR code so you can grab that information. It looks like, Keisha, you also asked another question about adoption, and we are gonna get to that, real quickly here. Anything else you wanna say, Nicole, about implementation or lessons there that you, you know, things you needed to focus on or wish you would have done differently? There is nothing that I feel like we would have done differently, and I don't have anything else to add about the implementation part. Are we still gonna talk about engagement? Let's do it. Okay. That's what everybody wants to know. How do you approach increasing student awareness and adoption? Yes. So we we are tireless in our efforts to get the word out about TimelyCare. I will throw out all the things that we do, and there's probably things that I am not thinking of at this point. But we so in Pennsylvania, you can a college or university can have a suicide prevention plan list listed on your website, and you get some, you know, special kudos for doing that and designation at the the state level. But as part of that, there's a communication plan. And so we are sending out information about TimelyCare at least two times a semester. Usually, the start and end sort of those higher stress times. So that's the first thing that we're doing at the start of fall is we're sending out an email, includes a link to our suicide prevention plan, but really is highlighting TimelyCare as the service, encouraging students to register so that when they need it, they can go in and easily use it pretty quickly. We do a lot of classroom presentations. We have our first year experience course here where we're going in and talking about wellness services, but TimelyCare is one of the things that we promote very much at the top of the those presentations. We work closely with our student life department who, you know, are are doing a lot of weeks of welcome events and other events throughout the semester. So we just have tabling set up and try to get get the flyer in front of students and tell them how to use it. We have built wellness services and timely care into our syllabus, so it's always there. And in addition to that, we do a lot of presentations to our, faculty so that they are helping to promote the service as well. We have a page on our website with information about TimelyCare, but we also have an internal media platform where we post it pretty pretty frequently. We also have a monthly email that goes out that sort of promotes everything that is available to students, and TimelyCare is often featured in there. We we use Starfish as our advising and referral platform, and so we talk a lot with our advisers and faculty and staff about how to make appropriate referrals to us. And as part of that, there is a what's called a to do in time for TimelyCare. So it's set up a professor or, an adviser just has to click a button, and it sends them information about TimelyCare. But they can also make a referral to us where we, wellness services, are reaching out to the students, and that's when we get to reiterate that this is a service for them. And we do that about we have, you know, probably seven hundred emails a year that go out to students directly from us, to an individual student. So they're getting that info directly from us. We we've posted on screens throughout campus, and I will say you can never underestimate the power of a strategically placed flyer. I know we we we wanna save the trees, but sometimes you just have to have a flyer printed in a place where students are going to see it regularly. Yeah. How about orientation? Do you what kind of things do you do during orientation? So we don't have a formal orientation, although we're we're starting to move a little bit closer to that. We have our new student kickoff. And so we do present about TimelyCare at new student kickoff. It's not every single student is the ones that choose to come, so we're not getting in front of all of them. But that would be a really, really good idea if you have a formal orientation that brings in all new students. Yeah. Get get to that and present very briefly about it because they get so much information. But if you can tell them that this is the thing to remember, if you forget everything else, this is the thing to remember about how to help manage your your mental health for free, paid for by the college. Exactly. We have some institutions that at orientation, they say, okay. Everybody get out your phone, and we're gonna download this. And everybody that does it gets a free squeeze ball or this or that. Right? And Yeah. We would always help you guys support that too, if you, you know, are looking at doing it during orientation. And, that we find universities that do that have some of our highest adoption. It's just as they're coming in from freshmen, they just make it a requirement or or signing up now because you never know in the middle of the night when you gotta talk to somebody. Yeah. Isn't that amazing? It's that's it's such a small tweak, but it can really, really change, you know, the the engagement with the platform. Yeah. Yeah. Absolutely. So when what kind of results, you know, are you seeing in terms of usage and student outcomes? Yeah. So we have, I think the reason that we that we were asked or invited to participate in this is that we have a pretty high engagement rate with TimelyCare. So I think that that's, you know, one one of the kudos for for Montco. Our entire campus is involved in getting the word out to students, and they're responding by using it, which is great. Yes. Every student that I've talked to about TimelyCare has had nothing but positive things to say about it. We always say, TimelyCare is one hundred percent confidential. We don't know that you use it until you tell us. And so we have students that will tell us, hey. I'm I'm getting signed up for TimelyCare, or I, you know, signed up and I talked to somebody, and I'm gonna continue continue seeing them. And I would say that the the post visit surveys, that you all track shows that it's really making a huge difference. Our students report feeling, less, like their their mental health struggles are lower after just one session. And the both the appointment and provider ratings are all four point nine to five percent. So Yeah. I'm sorry. Five stars. For you all, that's wonderful. And I think that that's remarkable because you don't see that outside of, this platform if you're just looking at ratings online elsewhere. So it's it's wonderful. Students are feeling very, very supported. Yeah. The quality controls that we have and the management of all the providers is substantial. Right? We have a whole department that just counseling, edits, audits, I should say, audits every single every single session looking for what we have done better, how did we improve, what went, you know, wrong. Anytime if we do get something, a rating under, like, a three, there is an immediate investigation. I mean, it just quality means everything to us because that's how people get how they get better. Well, it shows. Oh, thank you. Jason, can you bring up the slides? I wanna, the next slide, talks a little bit about the results they've seen. And then, don't worry, Nicole. We're gonna let you finish up and wrap up. But I this slide kinda shows you, what, you know, you guys have seen in terms of results, and, you're using you know, you have almost half of your visits. You've had tons of visits out there, of kids completing their visits, but half is scheduled counseling. But as you said, you're also using our on demand, twenty four seven emotional support, talking to a person anytime day or night. You that's your second most used. And then psychiatry, medical now, which is, you know, click of a button. I wanna talk to a nurse practitioner or a doctor because then I'll feel well, and and health coaching. So, and, again, it's across multiple states, and, and thirty six percent of your visits are happening in the evenings, the weekends, the holidays, like you said, the time when you can't take care of the students. So and and there's some of the data that you also said in terms of, student ratings. You know, average provider rating by your students is a four point nine seven, and seventy one percent of your surveyed students said they would have done nothing if TimelyCare hadn't been available. And that's that's what's scary. Yeah. Seventy one percent. Yeah. Yeah. So, these are the type of metrics I know that you get from us and that we review with you on a regular basis and have access to also and what we do with all of our clients. There's a question out there for you, Nicole. What are the biggest benefits TimelyCare provides and for your institution? I mean, we've just shown all this data, but how would you sum it up? Yeah. In addition to our students having all of those those resources, I so it's a huge benefit to my team because we know that we have something that we can depend on to share to students. Again, because we're we're a very, very small team and and we know we can't fit the needs of our, you know, eight thousand some students. So that is, from my perspective, the biggest benefit. For our students, it's getting it's getting help as soon as they need it. We have a lot of students who are in family structures whose family does not believe in seeing a therapist. And so they they don't have to get permission. They don't have to use health insurance to get access to this service. They can still use it. And these are all adult students. I know the under eighteen do need to get permission, but, those students wouldn't have anything because their families wouldn't be supporting it. And and even though that might be a small part of our population, that's a really, really huge thing. And, again, I think it's just get getting getting access to something that is free to them is incredibly important. For wellness services, probably seventy percent of our students, are on Medicaid, and it's really hard to find counseling if you have, you know, state health health insurance. Or you could be waiting for months to get into somewhere that accepts Medicaid. So that's another important one. Yeah. Definitely. So do you use, TimelyCare, the data there to Yes. You understand if it's working or not? Yep. Yeah. For sure. Yes. What are some of the big maybe top what are some of the data points that you look at that you watch regularly? So I'm always looking to see, which parts of our population are using it, if there is disparity in the, say, rate race or it's usually with with race or ethnic backgrounds. If I'm seeing a, you know, larger percent of our, you know, black or African African American population is much higher than our whole population here at the college, that that tells me that those folks need some more support. And so, you know, that that helps us to make determinations about what kind of grants we're going for or what new services we we should be adding. I would also say that the type of issue that they note when they're going into, say, you know, counseling, a TalkNow or a scheduled counseling visit is important, and we're seeing you know, anxiety and depression are are sort of the top ones. We see a lot of relationship concerns, and so that helps to guide us to know what we should be talking about more. If we saw something like, you know, eating dis disordered eating showing up higher and higher, then we're we can track that trend and know that, you know, that that's we we now need to really be focusing on on services for students that might be struggling with that or opening up the conversation more so that they are able to ask for help when they need it. Yeah. No. That's that's good. I'm glad you can use that data to help really adjust some of your services. That's where it really matters. That's where the big impact comes in, I think, too for the whole population. Yeah. Any, last words of advice that you might wanna share? I I just I think it's important as you're looking at your service offerings, if you're considering something like time TimelyCare or another virtual platform, really understand the needs of your students. And I students love to share our students, I should say, love to talk about their experiences, and, you know, we're not using that for anything other than information gathering. So if you can find students that are willing to tell you what they're experiencing and what they need, it's going to help guide you, in determining what type of service you should be looking for. So we know our students are commuter students, and they need that twenty four seven support. That's really, really important to them. If you have a really thriving counseling department on your campus and all the students are living there, then, you know, you might think something differently, or you might be looking for a different approach. So I I just think it's really, really important to understand your students' needs before determining how to change or how to improve your your wellness offering. And then buy in is really important. You just as much as you can, have others aside from your wellness department or your counseling department talk about these services. Get your, you know, directors, staff, and other departments, all the faculty on board so that they are all helping you to promote the service. And that also increases the chances that a student is going to come to one of them if they're struggling with their mental health. We're just trying to reduce stigma little bits at a time here. Yep. Absolutely. Thank you so much. I think that was so insightful and so much really good information that you've provided all of us here on the call today. So really appreciate you taking the time out of your busy day to share with others. Thank you. Happy to be here. Hey. Let's go into, another poll as we get close to wrapping up here. We wanna hear from you. What is the biggest barrier to creating the student health care experience you want at your campus? Is it limited internal capacity or staffing? Is it low student awareness or utilization? Difficulty coordinating support across campus, sometimes that can be an issue, budget or funding, or lack of clear data to measure impact. Good questions. Alright. Let's see what we have. Budget or funding constraints. Wow. That is, definitely an issue, unfortunately, across for a lot of people and a lot of institutions. So that's why we're gonna talk about it shortly in the month of September. So I hope you join us there. But thank you, Nicole, for some of your ideas. That's, I think, super important. Alright. I'm gonna wrap up here, and I'm gonna wrap up by talking about our wraparound support. So if we can bring the slides back up for just a a short while here. One thing we hear when folks are asked talking to us, is if we bring in a virtual partner, do we lose control for the care of our students? And I hope you heard from Nicole that that the answer is no. But here's the architecture behind, our answer of no. We file detailed camp care protocols built to each institution's specs. So every partner of ours has a client card that spells out exactly how you want care administered, including in a crisis. And then our on call crisis response team is always available providing additional support when those situations unfortunately escalate. And our care coordinators help students take the next step before and after a visit, so to manage whatever health challenges they have and and get them to the right next step, whether it's psychiatry or if they're going to talk now to they need to see a therapist, or maybe it's back to your own campus for care. The design principle across all of its is really continuity, on demand support, longitudinal care so that they get to see the same people over and over, proactive whole student support with information on self care and self care tools so that they can take care of themselves, even those that that are not presenting and raising their hand. We even have tools to help proactively give you proactive whole support. Our Timely Pulse product allows you to survey your campus in different populations and check-in and see how they're doing and serve up some of the resources that you have on campus or TimelyCare. So it's a full wraparound care, no matter where that individual is on their wellness journey. Let's move on and wrap it up. Again, I promised we've been answering questions as we go, so I think we're good there. But, if we go to the next slide, I'm gonna pull up a QR code, and you are able to take a look or pull out your cameras. And if you take that QR code that's on the screen right now, it'll automatically you can get registered for that funding webinar. They're also in the email follow-up to this webinar when you get your slides and things like that. We will, of course, put a link to it in there. But we're really excited about this webinar, and we are going to be, talking about how you can get sustainable funding through health services fees, pursuing grants, engaging your ad ad advancement and foundation partners using contract and procurement vehicles, and really, how you should position it so that you have a better chance of getting that funding. So all those things we're gonna be talking about. We have one more poll question as we wrap up, if you wouldn't mind. Hey. We would love to talk to you if you're not a current partner already, and just let us know if you are interested and you'd like to connect or maybe or maybe not at this time. Maybe you heard what you needed to hear from Nicole. So, again, thank you, Nicole, very much for being here with us. You gave everyone something so valuable than just just a testimonial. You really gave them a playbook. And so thank you for preparing and spending your time and sharing that with everybody. Again, to all of you, you will get an email shortly with the recording and the slides, a link to this webinar. And, again, if you'd like to talk to us about, being a partner on your campus, let us know. But thanks for spending this time with us. Take really good care of yourselves and your students, and we'll see you in September.