Coastal Carolina University (CCU) is a public university in Conway, South Carolina, serving over 10,000 students. Students had identified mental and physical well-being as top priorities, and while demand for services only increased after the pandemic began.
By partnering with TimelyCare, CCU expanded access to virtual medical, mental health, and psychiatric care and provided an after-hours option for students seeking support.
The Impact of TimelyCare at Coastal Carolina University
82%
of users reported mental health improvement using TimelyCare
30%
of all visits occurred after hours and on weekends
1 in 4
users said they would have done nothing if TimelyCare was not available to them
For CCU, virtual care helped address high demand, extend support beyond standard hours, and give students faster access to on-demand emotional support.
- How CCU responded to growing student demand for mental and physical well-being support
- How virtual care helped address long wait times and scarce psychiatric services
- How students used the resulting care model for after-hours support, on-demand emotional support, and mental health needs
- Students faced long wait times for in-person appointments with clinicians
- Demand for services was high before the pandemic and increased after it began
- Psychiatric services were scarce where the campus is located
- Expanded access to on-demand and scheduled medical and mental health services, psychiatry, health coaching, and care navigation
- Reduced average wait time for on-demand emotional support to 5 minutes
- Extended care beyond standard hours, with 30% of student visits occurring after hours
- Students gave visits an average rating of 4.8/5.0 and providers an average rating of 4.9/5.0
See how Coastal Carolina University strengthened student care access with TimelyCare.
