Faulkner University is a private university in Montgomery, Alabama, serving about 2,200 students, including traditional students, adult learners, and remote learners.
By partnering with TimelyCare, Faulkner University expanded access to after-hours medical and mental health care and gave the Health Center and Counseling Center staff an additional resource when students needed support outside standard hours.
The Impact of TimelyCare at Faulkner University
85%
of users reported mental health improvement using TimelyCare
45%
of all visits occurred after hours and on weekends
1 in 5
users said they would have done nothing if TimelyCare was not available to them
For Faulkner University, 24/7 virtual care helped extend support beyond campus hours, reduce wait times for on-demand emotional support, and reach students when they needed care most.
- How Faulkner University approached support for traditional, adult, and remote learners
- How 24/7 medical and mental health care helped address after-hours access gaps
- How the resulting model supported students, faculty, staff, and campus care teams
- The Health Center and Counseling Center were not able to keep up with demand for after-hours care
- The campus clinic had only a part-time nurse, and a limited number of on-campus counselors served the full student population
- Adult and remote learners needed accessible medical and mental health care even though they did not live on campus.
- Expanded access to 24/7 medical and mental health support
- Reduced average wait time for on-demand emotional support to 3.9 minutes
- Extended care into evenings, weekends, and school breaks, when 45% of all visits occurred
- Students, faculty, and staff gave visits an average rating of 4.8/5.0 and care providers an average rating of 4.91/5.0
See how Faulkner University strengthened 24/7 student support with TimelyCare.
