Improving Identity-Centered Care for College Students

Violet and TimelyCare conducted a case study to understand the impact that learning, growing, and showcasing cultural competence have on inclusive care delivery.

• 76% increase in cultural competence skills among TimelyCare clinicians than using lived experience alone
• 25% increase in inclusivity for clinicians upskilling with Violet as represented by Benchmarks earned
• Nearly 2x more transgender and gender non-conforming (TGNC) competent clinicians, which is 10% more benchmarked clinicians when compared to the industry average

By increasing cultural competency, TimelyCare expands the pool of care providers for students to choose from who meet their needs.

TimelyCare used Violet Benchmarks to capture clinicians with more visits and higher patient adherence rates, as well as more “perfect” patient ratings.