A Connected System of Care
Expanding equitable access to care is about more than increasing the bandwidth of your care resources. It’s about providing students the right level of care how, when, and where they need it.
TimelyCare Services
Whether students require medical care or mental health support, TimelyCare offers on-demand access and scheduled appointments with a diverse network of carefully selected providers.
Our comprehensive solution delivers services from culturally responsive providers who reflect your diverse campus community, as well as self-guided and peer community resources they can use anytime, anywhere.
TalkNow
Scheduled Counseling
Psychiatry
Care Navigation
Digital Self-Care
Peer Community
MedicalNow
Scheduled Medical Care
Health Coaching
Faculty and Staff Support
TalkNow
TalkNow
On-demand 24/7, mental and emotional support, health literacy guidance, and crisis management by masters-level behavioral health professionals.
Scheduled Counseling
Scheduled Counseling
Students may schedule appointments with the providers of their choice, at times that work for them, typically within 7 days.
Psychiatry
Psychiatry
Virtual visits are coordinated through the campus counseling center, with treatments limited to non-controlled substances.
Care Navigation
Care Navigation
Care coordinators can help students make the right care decisions before and after a meeting with a provider.
Digital Self-Care
Digital Self-Care
Provides students 24/7/365 access to evidence-based tools, techniques, and journeys to navigate the unique health challenges they face.
Peer Community
Peer Community
Peer Community is a 24/7, inclusive, and positive support system for students. Day or night, it helps students know they are not alone in their health and well-being journeys.
MedicalNow
MedicalNow
The unlimited, 24/7, on-demand service provides urgent and low-acuity medical care throughout the U.S. and it helps students decrease ER visits to avoid costly medical bills.
Scheduled Medical Care
Scheduled Medical Care
Students can schedule appointments and seek treatment for over 120 common issues, including allergies, a cold, the flu, and dermatology.
Health Coaching
Health Coaching
Through personal health coaching, students can receive guidance to support lifestyle changes, healthy habits, and the transition from home to campus life.
Faculty and Staff Support
Faculty and Staff Support
This is a dedicated phone line for your faculty and staff to reach our care team for guidance and support for students in distress.
Care Integrated
With Your Campus
We designed our platform specifically for higher education. With TimelyCare, equitable, in-the-moment access to care seamlessly integrates with your campus and IT ecosystem.
Video, Phone, or Video Chat
Students, faculty and staff can choose the visit modality that works best for them.
Easy Scheduling
Simple, flexible scheduling enables students to choose their provider, day, and time. Users can cancel a visit and easily choose the next available time.
Multi-Party Visits
Users can choose to add a parent, translator, or even an advisor to the conversation.
Nudges and Notifications
We send “nudges” and visit reminders to keep users connected to care.
SSO and Accessibility
Single sign-on (SSO) makes it easy for students, faculty, and staff to register and use TimelyCare without a new password. Our web app is also fully accessible for the hearing and vision impaired.
Secure and Compliant
TimelyCare is compliant and certified for HIPAA, SOC 2 Type II, HECVAT, and PCI, and is audited and tested for accessibility using VPAT 2.4 standard.
Our Partners
Provider Diversity That Reflects Your Campus Community
Representation isn’t something that just happens, it’s a choice. More than half of our mental health providers identify as people of color. Our platform also offers professionals who identify as LGBTQIA+, speak multiple languages, and translation services to support more than 290 languages.
Additionally, through TimelyCare’s partnership with Violet, care providers go through Violet’s cultural competence upskilling program to deliver improved identity-centered care for BIPOC, LGBQ, and TGNC patients.
We’re Your Experts in Higher Ed Virtual Health Care
A Complete Care Solution for Higher Education
- 24/7 Support
- 50-State Coverage
- Equitable Access
- Continuity of Care
- Diverse Care Providers
- Translation services for 290+ languages
- LMS + EHR Integrations
