A Connected System of Care
Expanding equitable access to care is about more than increasing the bandwidth of your care resources. It’s about providing students the right level of care where, when, and how they need it.
TimelyCare Services
Whether students require medical care or mental health support, TimelyCare offers on-demand access and scheduled appointments with a diverse network of carefully selected providers.
Our comprehensive solution delivers services from culturally responsive providers who reflect your diverse campus community, as well as self-guided and peer community resources they can use anytime, anywhere.
TalkNow
Scheduled Counseling
Psychiatry
Care Navigation
Digital Self-Care
Peer Community
MedicalNow
Scheduled Medical Care
Health Coaching
Faculty & Staff Guidance Line
Basic Needs Support
Success Coaching
CrisisNow TalkNow
TalkNow
On-demand 24/7, mental and emotional support, health literacy guidance, and crisis management by masters-level mental health care professionals.
Scheduled Counseling
Scheduled Counseling
Users may schedule appointments with the providers of their choice, at times that work for them, in an average of 2 days.
Psychiatry
Psychiatry
High-quality psychiatric care, with appointments available within 2 days (on average) and treatments limited to non-controlled substances.
Care Navigation
Care Navigation
Care coordinators can help users make the right care decisions before and after a meeting with a provider.
Digital Self-Care
Digital Self-Care
Provides users 24/7/365 access to evidence-based tools, techniques, and journeys to navigate the unique health challenges they face.
Peer Community
Peer Community
Peer Community is a 24/7, inclusive, and positive support system. Day or night, it helps individuals know they are not alone in their health and well-being journeys.
MedicalNow
MedicalNow
The unlimited, 24/7, on-demand service provides urgent and low-acuity medical care throughout the U.S., decreasing ER visits to avoid costly medical bills.
Scheduled Medical Care
Scheduled Medical Care
Users can schedule appointments and seek treatment for over 120 common issues, including allergies, a cold, the flu, and dermatology.
Health Coaching
Health Coaching
Through personal health coaching, users can receive guidance to support lifestyle changes and healthy habits.
Faculty & Staff Guidance Line
Faculty & Staff Guidance Line
This is a dedicated phone line for faculty and staff to reach our care team, providing guidance when a student is in distress.
Basic Needs Support
Basic Needs Support
This service helps users stay on track by connecting them to free or reduced-cost community resources that provide food and housing assistance, transportation, help paying bills, legal resources, and more.
Success Coaching
Success Coaching
As an extension of your student services that builds on the existing student success framework, success coaching helps students with academic preparedness, financial wellness, and career readiness.
CrisisNow
CrisisNow
A dedicated phone number that works with your school’s existing crisis number and protocols, connecting students to professional mental health support in 30 seconds or less, 24/7.
Care Integrated
With Your Campus
We designed our platform specifically for higher education. With TimelyCare, equitable, in-the-moment access to care seamlessly integrates with your campus and IT ecosystem.
Video, Phone, or Video Chat
Students, faculty and staff can choose the visit modality that works best for them.
Easy Scheduling
Simple, flexible scheduling enables students to choose their provider, day, and time. Users can cancel a visit and easily choose the next available time.
Multi-Party Visits
Users can choose to add a parent, translator, or even an advisor to the conversation.
Nudges and Notifications
We send “nudges” and visit reminders to keep users connected to care.
SSO and Accessibility
Single sign-on (SSO) makes it easy for students, faculty, and staff to register and use TimelyCare without a new password. Our web app is also fully accessible for the hearing and vision impaired.
Secure and Compliant
TimelyCare is compliant and certified for HIPAA, SOC 2 Type II, HECVAT, and PCI, and is audited and tested for accessibility using VPAT 2.4 standard.
Mental Health Outcomes
Demonstrate TimelyCare's Impact
Our Partners
Provider Diversity That Reflects Your Campus Community
Representation isn’t something that just happens, it’s a choice. More than half of our mental health providers identify as people of color. Our platform also offers professionals who identify as LGBTQIA+, speak multiple languages, and translation services to support more than 240 languages.
Additionally, through TimelyCare’s partnership with Violet, care providers go through Violet’s cultural competence upskilling program to deliver improved identity-centered care for BIPOC, LGBQ, and TGNC patients.
We’re Your Experts in Higher Ed Virtual Health Care
A Complete Care Solution for Higher Education
- 24/7 Support
- 50-State Coverage
- Equitable Access
- Continuity of Care
- Diverse Care Providers
- Translation services for 240+ languages
- LMS + EHR Integrations
