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Mental Health Outcomes: Swift and Significant Results for College and University Students

TimelyCare Mental Health Outcomes Report

The Mental Health Outcomes: Swift and Significant Results for College and University Students report explores how TimelyCare is making a clinically significant impact on patients who utilize scheduled counseling and psychiatry services.

Complete the form to download your copy of the report.

How Virtual Care Impacts Student Mental Health

TimelyCare’s measurement-based care (MBC) tracks PHQ-9 and GAD-7 before scheduled counseling and psychiatry visits. The data in this report represent approximately 15 months of outcomes. On average, students who entered with severe symptoms showed clinically significant improvement by their third scheduled visit, and those in the clinical range typically dropped one severity category by visit three.

Get the Report
Why This Report Matters

Campus leaders need evidence that virtual mental health care delivers meaningful clinical change—and how quickly. This report summarizes outcomes from an MBC framework using validated instruments (PHQ-9 for depression, GAD-7 for anxiety) collected prior to scheduled appointments.

What you’ll learn:

  • How often students achieve clinically significant change and how quickly improvements appear.
  • How severity bands (e.g., moderate → mild) shift over early visits.
  • Visit-by-visit trends across scheduled counseling and psychiatry cohorts.
How We Measured Outcomes
  • Framework: MBC launched mid-2023; this report includes ~15 months of progress.
  • Measures: PHQ-9 and GAD-7, administered before scheduled counseling/psychiatry visits.
  • Clinically significant change thresholds: ≥5 points on PHQ-9; ≥4 points on GAD-7.
  • Severity categories: Standard bands (e.g., PHQ-9 minimal→severe; GAD-7 minimal→severe).

Result (at a glance): Among students entering with severe symptoms, clinically significant improvement appears by visit three on average; students in the clinical range generally drop one severity band by visit three. (Exact percentages and trend lines in the PDF.)

What’s Inside the Full Report
  • Visit-level charts for PHQ-9 and GAD-7 across scheduled counseling and psychiatry.
  • Breakouts showing severity-band shifts by the third visit.
  • Context connecting improved mental health to student success and persistence.
“When their minds are healthy, students find the strength and resilience to overcome barriers to success and achieve their academic, career and personal goals."
Nassim Bickham, LMFT
TimelyCare, Vice President of Care Transformation

FAQs

How quickly do students improve on average?

For those entering care with severe symptoms, clinically significant improvement appears by the third scheduled visit on average; students starting in the clinical range typically drop one severity category by visit three with TimelyCare.

Which services are included in these outcomes?

Scheduled counseling and psychiatry were included in the report.

What are PHQ-9 and GAD-7?

They’re brief, validated questionnaires that measure the severity of depression (PHQ-9) and anxiety (GAD-7) over the past two weeks. In this report, TimelyCare collects them before scheduled counseling and psychiatry visits to track change over time. The report defines clinically significant improvement as a drop of ≥5 points on PHQ-9 or ≥4 points on GAD-7, and also reports when students move down a standard severity category (e.g., moderate → mild).

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TimelyMD is an Educational Partner of NASPA

TimelyCare is an Educational Partner of NASPA

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