National University is a private university in San Diego, California, serving more than 40,000 geographically dispersed students, many of whom pursue their education online. Its diverse student population includes traditional college-aged students, parents, enlisted service members, veterans, and learners with full-time jobs.
By partnering with TimelyCare, National University expanded access to 24/7 emotional support, scheduled counseling, peer support, and self-care resources while reducing the burden on the Student Wellness team.
The Impact of TimelyCare at National University
94%
of users reported mental health improvement after a TalkNow visit
45%
of all visits occurred after hours and on weekends
57%
of users said they would have done nothing if TimelyCare was not available to them
For National University, virtual care helped connect geographically dispersed students to mental health support faster while giving the Student Wellness team a more sustainable way to respond to student needs.
- How National University approached mental health support for a large, geographically dispersed student population
- How 24/7 virtual care helped address barriers such as long wait times, cost, insurance, transportation, and location
- How expanded support fit into National University’s Whole Human Education framework
- Students reported anxiety, depression, and isolation, often without the on-campus community support available to traditional university students
- The Student Wellness team had to navigate local resources, insurance, and state licensure restrictions for students across the country
- Students often faced weeks or months of wait time for in-person counseling appointments
- Expanded access to 24/7 on-demand emotional support, scheduled counseling, peer community, and digital self-care resources
- Reduced average wait time for on-demand emotional support to approximately 4 minutes
- Extended care beyond standard hours, with 45% of visits occurring after hours
- Students accessed TimelyCare in 47 of 50 states and gave visits and providers an average rating of 4.9/5.0
See how National University strengthened student mental health support with TimelyCare.
