Texas Wesleyan University is a private university in Fort Worth, Texas, serving about 2,200 students. Before adding virtual care, the university had an on-campus health services staff of one and a counseling center at capacity.
By partnering with TimelyCare, Texas Wesleyan University expanded on-demand access to care and gave students access to a broader network of care providers.
The Impact of TimelyCare at Texas Wesleyan University
75%
of users reported mental health improvement using TimelyCare
44%
of all visits occurred after hours and on weekends
45%
of users said they would have done nothing if TimelyCare was not available to them
For Texas Wesleyan University, virtual care helped increase student support capacity, reduce barriers to care, and extend access beyond standard hours.
- How Texas Wesleyan University addressed rising demand for student health and well-being support
- How on-demand virtual care helped reduce consistent challenges related to capacity, location, and barriers to care
- How a broader network of care providers supported a diverse student population, including distance learners
- The university had an on-campus health services staff of one, with services limited to 30 hours per week
- The counseling center was at capacity as student referrals increased
- Students needed support across locations and faced barriers such as cost, insurance, and transportation
- Expanded access to on-demand emotional support, scheduled counseling, psychiatric care, medical care, health coaching, self-care tools, and an online peer community
- Reduced average wait time for on-demand emotional support to 4.5 minutes
- Extended care into evenings and weekends, when 44% of all visits occurred
- Students gave visits and care providers an average rating of 4.9/5.0
See how Texas Wesleyan University strengthened student well-being support with TimelyCare.
