Integrated Virtual Care and Student Support for Higher Education
TimelyCare helps campuses bring virtual care and student support together so students can get the right help when they need it, while leaders gain clear insight into access, outcomes, and impact.
A Connected Model of Care and Support, Built Around Your Campus
Students don’t experience their needs in silos, and campuses need more than a one-size-fits-all solution. TimelyCare helps campuses build the right service mix around student needs, campus capacity, and strategic priorities.
TalkNow Scheduled Counseling
Psychiatry Care Navigation Digital Self-Care Peer Community MedicalNow Scheduled Medical Care Health Coaching Faculty & Staff Guidance Line Basic Needs Support Success Coaching
CrisisNow TalkNow
Scheduled Counseling
Scheduled Counseling
Students can choose the provider who best fits their needs (filter by expertise, gender, race, and language) and immediately schedule an appointment with next-day availability.
Psychiatry
Psychiatry
Eligible students can immediately schedule psychiatric care, with appointments available in about 2 days on average.
Care Navigation
Care Navigation
Guidance that helps students understand next steps in care and connect with the right support.
Digital Self-Care
Digital Self-Care
Self-guided, evidence-based tools, techniques, and journeys students can use anytime to support everyday well-being.
Peer Community
Peer Community
An anonymous, supportive peer space where students across the country can connect through shared experiences.
MedicalNow
MedicalNow
24/7 medical care for common, low-acuity concerns, with average access in under 7 minutes.
Scheduled Medical Care
Scheduled Medical Care
Scheduled medical visits, with appointments available in about 2 days on average.
Health Coaching
Health Coaching
Personalized support for establishing healthier routines and lasting lifestyle changes.
Faculty & Staff Guidance Line
Faculty & Staff Guidance Line
A dedicated phone line for faculty and staff who need help guiding a student to the right type of support.
Basic Needs Support
Basic Needs Support
Helps guide students from initial request to relevant resources, follow-through, and resolution.
Success Coaching
Success Coaching
Support for academic preparedness, financial wellness, and career readiness.
CrisisNow
CrisisNow
24/7 crisis phone line designed to work alongside campus protocols and response plans.
How Students Move Through Care and Support
TimelyCare helps campuses connect urgent support, ongoing care, medical services, proactive outreach, and broader student support, so students can take the next right step with greater continuity and less friction.
Hear how Elon University makes it easier for students to find the support they need through one connected experience
Proof Leaders Can Act On
Higher ed leaders need more than utilization numbers. They need a clearer view of whether students are getting timely support, improving over time, and receiving care they can trust. TimelyCare combines measurement-based care, clinically governed quality, and campus-ready visibility to help leaders evaluate impact with greater confidence.
Measured improvement, not just engagement
After three or more TimelyCare virtual therapy visits, 76% of students achieved reliable improvement or remission in anxiety or depression.¹
Fast access with a clear next step
Under 4 minutes for immediate emotional support, plus next-day therapy access when students need continued care.²
Institutional impact leaders can see
On average, TimelyCare partner schools’ retention rates were 1.3 percentage points higher than peer schools that did not partner with TimelyCare.³
Clinically accountable by design
A URAC-accredited model, 110-plus quality measures monitored, and a 4.96 out of 5 provider rating reflect TimelyCare’s commitment to measurable, high-quality care.⁴
Campus leaders can also use reporting and dashboards in TimelyCampus, along with TimelyPulse insights, to better understand utilization, outcomes, engagement patterns, and emerging student needs.
Mental Health Outcomes
Demonstrate TimelyCare's Impact
Built for Campus Systems, Accessibility, and Continuity
TimelyCare is designed for the realities campuses face every day, including accessibility needs, integration priorities, privacy expectations, and continuity during disruptions.
Flexible Visit Options
Students can access care in the format that works best for them, including video, phone, or video chat.
Scheduling That Fits Student Life
Flexible scheduling helps students find care at times that work with classes, jobs, and other responsibilities.
Support Others Can Join
Students can invite a parent, translator, or advisor to the visit when appropriate.
Campus-Ready Integration
TimelyCare supports EHR and LMS integration that works within existing campus systems and workflows.
Reminders That Support Follow-Through
Visit reminders and follow-up notifications help students stay connected to care and act on referrals.
Easy Access for Students
Single sign-on (SSO) simplifies access, and the platform is designed to support students with a range of accessibility needs.
Campus-Ready Privacy and Compliance
TimelyCare supports campus privacy, compliance, and trust requirements, including HIPAA, FERPA, and SOC 2 Type II standards.
Care During Breaks and Closures
When campuses face closures, severe weather, breaks, or other disruptions, TimelyCare helps maintain access to care and support when in-person operations are interrupted.
See What the Right Care Model Could Look Like for Your Campus
Our Partners
A Higher Ed Partner for Connected Student Support
TimelyCare works alongside campuses to strengthen access, continuity, and follow-through without asking schools to replace what is already working. Our model is built for higher education and shaped around campus goals, student needs, and the outcomes leaders are accountable for.
Answers to Common Higher Ed Buyer Questions
TimelyCare helps campuses maintain student access to care and support during closures, severe weather, breaks, and other disruptions when in-person services are limited.
Yes. TimelyCare combines virtual mental health support and medical care in one higher ed model, including TalkNow, MedicalNow, scheduled counseling, psychiatry, and scheduled medical visits.
Yes. TimelyCare brings together counseling, psychiatry, medical care, and additional student support services in one connected virtual experience, with options for urgent needs and scheduled follow-up care.
TimelyCare uses a measurement-based approach and approved outcomes reporting to help campuses understand whether care is contributing to measurable student improvement.
TimelyCare provides approved reporting, dashboards, and campus-level visibility into utilization, outcomes, and engagement patterns to help leaders evaluate performance and identify areas of need.
TimelyCare supports campus-ready integration with existing systems, including EHR and LMS environments, through approved integration pathways based on campus needs.
TimelyCare is designed to support students with a range of accessibility needs and help campuses meet accessibility expectations for virtual care.
Yes. TimelyCare is built to support campus privacy, compliance, and trust requirements, including HIPAA, FERPA, and SOC 2 Type II standards.
