TimelyCare Earns Renewal of Prestigious URAC Accreditation, Setting the Quality Standard for Virtual Student Care

FORT WORTH, TX — TimelyCare, higher education’s most trusted virtual health and well-being provider, has earned renewal of URAC Telehealth Accreditation, reaffirming its leadership in safe, effective, evidence-based virtual care.

TimelyCare is the only virtual care provider focused on student mental health to receive this distinction. The renewal reaffirms TimelyCare’s unwavering commitment to providing safe, high-quality, student-centered care that drives better outcomes on campuses nationwide.

“This renewal is more than a recognition; it’s a reflection of the compassion, expertise, and dedication our team brings to students every day,” said Luke Hejl, CEO and co-founder of TimelyCare. “Quality isn’t a box we check. It’s the heart of who we are. URAC’s recognition reinforces what our campus partners already know: TimelyCare sets the standard for virtual care in higher education.”

“Every student deserves care that’s both exceptional and accessible,” said Dr. Bob Booth, Chief Care Officer, TimelyCare. “Excellence and outcomes don’t happen by accident. Renewing our URAC accreditation demonstrates our investment in excellence. It means continually raising the bar on quality because when students receive evidence-based, compassionate care, we see life-changing results.”

Raising the Bar for Virtual Care Quality

URAC, the independent leader in promoting health care quality, sets high standards for clinical practice, consumer protections, performance measurement, operational infrastructure and risk management.

The URAC accreditation process is a rigorous, continuous improvement journey that helps organizations strengthen quality, safety, and performance. Through an in-depth review of policies, procedures, and operations, URAC validates alignment with national health care standards and encourages lasting innovation in care delivery.

“Organizations that earn Telehealth Accreditation demonstrate that they are operating at exceptionally high standards in this continuously growing area of care delivery,” said URAC President and CEO Shawn Griffin, MD. “URAC’s Telehealth Accreditation shows TimelyCare’s excellence at the important intersection of clinical best practices and technological safety and security.”

Real Quality. Real Impact.

At TimelyCare, quality isn’t just felt in every student story; it’s proven through measurements. Today, more than 3 million students across nearly 400 campuses nationwide have access to life-changing care.

Before each TimelyCare scheduled counseling or psychiatry visit, students complete brief clinical assessments — the PHQ-9 for depression and GAD-7 for anxiety — giving providers real-time insights to tailor care and track progress over time. The results are powerful. Students who begin care with severe anxiety or depression symptoms often show clinically significant improvement by their third visit; clear evidence that compassionate, high-quality care works.

With an average provider rating of 4.95 out of 5, students consistently report feeling heard, supported, and cared for. After using TimelyCare, nearly 8 out of 10 students say they’re more likely to remain in classes, improve their grades, and graduate.

A Renewed Commitment to Students

Renewing URAC accreditation is another way TimelyCare is proving that quality isn’t a one-time achievement; it’s a continuous promise ensuring that every student has a trusted, high-quality place to turn, anytime, anywhere.

“At a time when the need for mental health support is greater than ever, maintaining URAC accreditation demonstrates that we’re not just meeting the moment, we’re leading it,” Hejl said.