Virtual Health and Well-Being for HBCUs
TimelyCare is higher education’s most trusted virtual health and well-being provider with a comprehensive suite of services designed to complement the campus health resources of Historically Black Colleges and Universities.
What Claflin University
Says About TimelyCare
Assistant Dean, Executive Director of Housing & Residential Life & Student Conduct - Claflin University
Explore how TimelyCare helps to supplement the mental health resources that Claflin offers.
Senior Staff Nurse
Hear how after hours and weekend support helps students get the care they need, when they need it
VP for Student Development & Services
Hear about the impact that TimelyCare has on retaining students, faculty, and staff.
"One of the Best Things We Could Have Ever Done"
As a small, rural, HBCU with a limited number of medical clinic staff and only one mental health counselor, Claflin University needed to find a solution to address:
- Growing demand for mental health care to help students persist
- Lack of broad access to diverse mental health counselors
- The need to better support faculty and staff
- Affordable crisis management and after-hours care
Beyond delivering mental health and medical support, Claflin and TimelyCare’s partnership contributes to the school’s culture of well-being, creating a healthier campus through a connected system of care.
Ready to Expand Access to Care?
TimelyCare at a Glance
2.3+ million
students served nationwide
5 minutes
average wait time for on-demand emotional support visit
50%
of TimelyCare visits are after hours or weekends
77%
of visits result in mental health improvment
52%
of students say they would’ve done nothing without TimelyCare
Creating a Healthier Campus for HBCUs
- 24/7 Support
- 50-State Coverage
- Diverse Care Providers
- Equitable Access
- Continuity of Care
- LMS + EHR Integrations
Culturally Competent Care
Research shows that a lack of representation in health care providers can lead to negative health outcomes. And, while a study from the Journal of Adolescent Health found that 40% of Black college students requested campus health services, only 11.7% of the campus counseling center staff across the country are Black.
With over 50% of our provider network identifying as people of color, TimelyCare is committed to offering college students, faculty, and staff a provider network that reflects the diversity of the campuses that we serve. And with TimelyCare’s scheduled mental health and medical visits, students are able to select the provider they want to get the care that they need.
TimelyCare Services
Whether students require medical care or mental health support, our Virtual Clinic offers on-demand care and scheduled appointments with a diverse network of carefully selected providers.
TalkNow
Scheduled Counseling
Psychiatry
Care Navigation
Digital Self-Care
Peer Community
MedicalNow
Scheduled Medical Care
Health Coaching
Faculty & Staff Guidance Line
Basic Needs Support
Student Success Coaching
TalkNow
TalkNow
On-demand 24/7, mental and emotional support, health literacy guidance, and crisis management by masters-level mental health care professionals.
Scheduled Counseling
Scheduled Counseling
Users may schedule appointments with the providers of their choice, at times that work for them, in an average of 2 days.
Psychiatry
Psychiatry
High-quality psychiatric care, with appointments available within 2 days (on average) and treatments limited to non-controlled substances.
Care Navigation
Care Navigation
Care coordinators can help users make the right care decisions before and after a meeting with a provider.
Digital Self-Care
Digital Self-Care
Provides users 24/7/365 access to evidence-based tools, techniques, and journeys to navigate the unique health challenges they face.
Peer Community
Peer Community
Peer Community is a 24/7, inclusive, and positive support system. Day or night, it helps individuals know they are not alone in their health and well-being journeys.
MedicalNow
MedicalNow
The unlimited, 24/7, on-demand service provides urgent and low-acuity medical care throughout the U.S., decreasing ER visits to avoid costly medical bills.
Scheduled Medical Care
Scheduled Medical Care
Users can schedule appointments and seek treatment for over 120 common issues, including allergies, a cold, the flu, and dermatology.
Health Coaching
Health Coaching
Through personal health coaching, users can receive guidance to support lifestyle changes and healthy habits.
Faculty & Staff Guidance Line
Faculty & Staff Guidance Line
This is a dedicated phone line for faculty and staff to reach our care team, providing guidance when a student is in distress.
Basic Needs Support
Basic Needs Support
This service helps users stay on track by connecting them to free or reduced-cost community resources that provide food and housing assistance, transportation, help paying bills, legal resources, and more.
Student Success Coaching
Student Success Coaching
As an extension of your student services that builds on the existing student success framework, success coaching helps students with academic preparedness, financial wellness, and career readiness.
Our Partners
A Proven Process for Success
Every campus is different. No matter what your students need, our programs offer the flexibility to build a virtual health solution that’s best for your college or university.
We start by evaluating your organization’s goals, pain points, and student population.
Together, we identify the program features that meet your students’ physical and mental health needs.
Our student marketing efforts enhance your existing campus promotions and are customized to meet your program and institution needs.
In as few as 60 days, your virtual health program will be up and running and integrated with on-campus health services.
Our dedicated client success team will evaluate program performance and offer recommendations that turn insight into action.
Claflin University Students Share About the Need for Mental Health Resources on Their Campus
Hear how anxiety and other mental health issues impact students.
Explore a Virtual Health Solution for HBCUs
Our team of higher education experts is ready to talk with you about the challenges you face to support student health and well-being. Get the conversation started today.
