Messiah University is a private, faith-based institution in Mechanicsburg, Pennsylvania, serving over 2,500 students. Students expected access to mental and physical health care, while on-campus health options were at capacity and unable to meet all students’ schedules.
By partnering with TimelyCare, Messiah University expanded access to on-demand and scheduled medical and mental health services, psychiatry, health coaching, and care navigation.
"Student users have expressed satisfaction with the level of care they have received comparable to ‘in person’ client/patient relationships ... The almost-instant access of TalkNow has been most welcome, in particular."
The Impact of TimelyCare at Messiah University
77%
of users reported mental health improvement using TimelyCare
47%
of all visits occurred after hours and on weekends
1 in 3
users said they would have done nothing if TimelyCare was not available to them
For Messiah University, virtual care helped expand access to mental and physical health support, address demand beyond campus capacity, and give students care outside standard hours.
- How Messiah University approached high demand for student mental and physical health care
- How virtual care helped support campus resources and student schedules
- How added psychiatry access helped address a gap in available student services
- Students expected access to mental and physical health care
- On-campus health options were at capacity and unable to meet all students’ schedules
- Demand for services was high before the pandemic and increased after it began, with no psychiatric services available to students
- Expanded access to on-demand medical and mental health services, scheduled medical and mental health services, psychiatry, health coaching, and care navigation
- Reduced average wait time for on-demand emotional support to 5 minutes
- Extended care beyond regular hours, with 47% of student visits occurring after hours
- Students gave visits an average rating of 4.8/5.0 and providers an average rating of 4.9/5.0
See how Messiah University strengthened 24/7 student support with TimelyCare.
