As Associate Vice President of Clinical Excellence, Heather Geracie leads the Clinical Excellence team and is responsible for overseeing the Quality Assurance and Compliance Programs at TimelyCare.
Heather plays a key role in the ongoing development and management of Quality Assurance and Compliance Programs that led TimelyCare to receive the prestigious URAC Accreditation in Telehealth. By achieving this status, TimelyCare continues to demonstrate a commitment to quality care, enhanced processes, patient safety, and improved student outcomes using the award-winning TimelyCare platform.
Before devoting her work to helping our student population, Heather served as a nurse leader and a Quality, Patient Safety, & Risk Manager for one Dallas/Fort Worth’s largest hospital satellite emergency department organizations. While with this organization, she was responsible for clinical operations of ~200 registered nurses, conducted investigations of all risk events, supported the organization through multiple successful Joint Commission, CLIA and COLA accreditation surveys, and supported the organization with clinical development and training.
Heather is a registered nurse with over 15 years of experience in emergency nursing, clinical operations, quality, risk, and patient safety. She works closely with the care team and with teams across TimelyCare, to use her expertise to help drive safe, high-quality medical and mental health care for each patient served. She has a B.S.N. from the University of Texas at Austin.