Augustana College is a private liberal arts college in Rock Island, Illinois, serving 2,500 students. As demand for care increased, the Counseling Center was weighing how to meet students’ need for in-the-moment support while preserving longer-lasting therapeutic relationships.
By partnering with TimelyCare, Augustana College expanded access to around-the-clock emotional support and gave on-campus counselors additional capacity to maintain their vision for scheduled therapeutic care.
The Impact of TimelyCare at Augustana College
83%
of users reported mental health improvement using TimelyCare
80%
of users said they would have done nothing if TimelyCare was not available to them
55%
of all visits occurred after hours and on weekends
For Augustana College, virtual care helped meet student demand for in-the-moment support, extend care beyond standard hours, and support the Counseling Center’s capacity.
- How Augustana College approached rising demand for student mental health support
- How around-the-clock virtual care helped fill the gap for on-demand emotional support
- How the resulting model supported students while helping counseling staff preserve scheduled therapeutic care
- Students needed more access to in-the-moment support
- The Counseling Center needed around-the-clock emotional support options for students
- On-campus counselors had limited capacity as demand increased
- Expanded access to on-demand emotional support, scheduled counseling, medical care, self-care tools, and an online peer community
- Reduced average wait time for on-demand emotional support to 4.8 minutes
- Extended care into evenings and weekends, when 55% of all visits occurred
- Students gave both visits and care providers an average rating of 4.7/5.0
See how Augustana College strengthened student mental health support with TimelyCare.
