Burrell College of Osteopathic Medicine is a private medical school in Las Cruces, New Mexico, serving approximately 650 students. With students completing medical rotations off campus in different states, the college needed a scalable way to provide 24/7 medical and mental health care.
By partnering with TimelyCare, Burrell College of Osteopathic Medicine expanded access to on-demand and scheduled medical and mental health services, psychiatry, health coaching, and care navigation.
"Our overall student body’s health has improved because of this service. Oftentimes, medical students are so busy, it is challenging for them to work self-care into their daily routine. Since TimelyCare is so easy to access and has very short wait times, we’ve had very high utilization rates."
The Impact of TimelyCare at Burrell College of Osteopathic Medicine
80%
of users reported mental health improvement using TimelyCare
37%
of all visits occurred after hours and on weekends
47%
of users said they would have done nothing if TimelyCare was not available to them
For Burrell College of Osteopathic Medicine, virtual care helped extend support beyond standard business hours, meet increasing demand, and serve students whose schedules and rotations made access more complex.
- How Burrell College of Osteopathic Medicine approached the need for 24/7 medical and mental health care
- How virtual care supported students completing medical rotations in different states
- How the college used a scalable care model to meet increasing demand from busy medical students
- Students needed 24/7 mental health and medical care
- Students were off campus in different states to complete medical rotations
- The college needed a scalable solution to meet increasing demand for care from students
- Expanded access to on-demand medical and mental health services, scheduled medical and mental health services, psychiatry, health coaching, and care navigation
- Reduced average wait time for on-demand emotional support to 5 minutes
- Extended care beyond standard hours, with 37% of student visits occurring after hours
- Reached a 40% student registration rate and 142% average annualized student utilization of TimelyCare
See how Burrell College of Osteopathic Medicine strengthened student care access with TimelyCare.
