University of Redlands is a private university in Redlands, California, serving around 5,000 students. As demand for mental health services grew, campus resources were overwhelmed, creating a waitlist that was often four-to-five weeks long for students seeking care.
By partnering with TimelyCare, University of Redlands expanded access to 24/7 mental health support, appointment-based counseling, self-care tools, peer community, and care navigation.
The Impact of TimelyCare at University of Redlands
70%
of users reported mental health improvement using TimelyCare
47%
of all visits occurred after hours and on weekends
40%
of users said they would have done nothing if TimelyCare was not available to them
For University of Redlands, virtual care helped address increased student demand, provide support outside regular hours, and reduce pressure on campus counseling resources.
- How University of Redlands approached growing demand for student mental health care
- How 24/7 virtual care helped address after-hours and weekend support needs
- How the university used a virtual care pilot to support students facing long counseling waitlists
- Student demand for mental health care was overwhelming campus resources
- Students faced a counseling waitlist that was often four-to-five weeks long
- Students needed care outside normal business hours, and hospitalizations were disproportionately high compared with the national average of small liberal arts colleges and universities
- Expanded access to unlimited on-demand emotional and mental support, appointment-based counseling, self-care tools, peer community, and care navigation
- Reduced average wait time for on-demand emotional support to 5 minutes
- Extended care beyond regular hours, with 47% of student visits occurring after hours
- Students gave visits an average rating of 4.8/5.0 and providers an average rating of 4.9/5.0
See how University of Redlands strengthened student mental health support with TimelyCare.
