Salisbury University is a public university in Salisbury, Maryland, serving approximately 7,500 students. As student demand for mental health care grew, the university needed more ways to meet students’ needs, especially outside regular business hours.
By partnering with TimelyCare, Salisbury University expanded access to 24/7 virtual medical and mental health care, added a more diverse network of providers, and helped reduce pressure on campus counseling resources.
The Impact of TimelyCare at Salisbury University
71%
of users reported mental health improvement using TimelyCare
36%
of all visits occurred after hours and on weekends
74%
of student mental health visits were
due to anxiety, stress, or depression
For Salisbury University, virtual care helped address staffing and resource challenges, extend support beyond regular business hours, and give students more provider options.
- How Salisbury University approached growing student demand for mental health care
- How virtual care helped address counselor staffing challenges and limited community resources
- How a hybrid care model supported campus providers while expanding student access to care
- The university had difficulty filling campus counselor positions
- Students lacked after-hours support
- Community mental health resources were scarce, and students had limited provider diversity among available campus options
- Expanded access to on-demand emotional and mental support, scheduled mental health care, medical care, self-care tools, peer community, and care navigation
- Reduced average wait time for on-demand emotional support to 4 minutes
- Extended care beyond regular hours, with 36% of student visits occurring after hours
- Students gave visits an average rating of 4.89/5.0 and providers an average rating of 4.94/5.0
See how Salisbury University strengthened student care access with TimelyCare.
