As Director of Care Experience at TimelyCare, Manuel Carrillo leads clinical and non-clinical teams across key areas of the member experience, including customer support, care coordination, case management, basic needs, and crisis support. He also supports the operational development and expansion of TimelyCare’s growing K-12 business. His work focuses on building scalable operations, developing high-performing teams, and translating business strategy into sustainable processes that support growth and a high-quality member experience.
Manuel brings more than 20 years of healthcare leadership and operations experience across managed care, behavioral health, clinical services, customer experience, and virtual care. Prior to joining TimelyCare, he spent 12 years with Anthem Blue Cross Blue Shield, where he led multidisciplinary clinical and non-clinical teams and 24/7 behavioral health and Employee Assistance Program operations supporting more than 14 million members.
Since joining TimelyCare in 2022, Manuel has helped scale Care Experience operations and support the expansion of new services and business initiatives. He partners across clinical, provider, product, customer success, and operational teams to improve performance and translate new programs into scalable operating models.
Manuel holds a Master of Business Administration and Master of Social Work from Newman University and a Bachelor of Social Work from Metropolitan State University of Denver. He is also a Licensed Clinical Social Worker, combining business and operational leadership with clinical expertise to support organizational growth, effective care delivery, and the needs of people TimelyCare serves.
