TimelyCare Strengthens Executive Leadership Team With Strategic Appointments
FOR IMMEDIATE RELEASE
April 29, 2025
Contact: Gina Katzmark, [email protected], 218-310-2259
(FORT WORTH, Texas) — TimelyCare, higher education’s most trusted virtual health and well-being provider and one of the fastest-growing companies in the Southwest, is strengthening its executive leadership team with the addition of two seasoned experts to key strategic roles.
These notable appointments reflect TimelyCare’s unwavering dedication to delivering personalized, clinically proven care that improves student outcomes, inspires enduring success, and strengthens learning communities.
Nicole Bump has been appointed as TimelyCare’s first Chief Customer Officer, a role created to ensure institutions achieve meaningful outcomes through a strong, collaborative partnership with TimelyCare. She will lead the onboarding, implementation, and customer experience teams, focusing on seamless execution, strategic alignment, and long-term impact.
Bump is a veteran customer experience leader who joins TimelyCare from Field Nation, a leading on-site IT talent platform company, where she was EVP of Customer Experience & Operations. Bump has a bachelor’s degree in Business Management from Minnesota School of Business and is based in Minnesota.
Ray Akhavan has joined TimelyCare as its first in-house General Counsel, leading all legal and regulatory matters essential to the organization’s continued success. With significant expertise in the healthcare and technology industries, Ray has many years of experience leading legal and compliance teams in both private and public company settings.
Ray has a Juris Doctor degree from American University Washington College of Law, a Masters of Science from George Mason University and a Bachelor of Science in Biology from Virginia Tech.
“We are thrilled to welcome Nicole and Ray to our leadership team,” said Jacki Craft, Chief People Officer at TimelyCare. “Nicole’s extensive experience in customer success and Ray’s legal expertise position us to continue delivering trusted, high-quality, and innovative care solutions that empower the students and partners we serve.”
About TimelyCare
TimelyCare is the most trusted virtual health and well-being solution for learning communities, offering personalized, clinically proven care that fosters student success and delivers life-changing outcomes. Through a seamless, easy-to-access platform, TimelyCare provides a comprehensive range of services—including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools. In partnership with more than 400 campus wellness teams, TimelyCare ensures that millions of students have direct, anytime access to high-quality care. Recognized as a Princeton Review Top 5 Need to Know Organization for Mental Health Awareness, TimelyCare drives measurable improvements in depression and anxiety, empowering students on their wellness journey and supporting healthier learning environments.
