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Ways to Effectively Manage Chronic Conditions

  • January 16, 2018
  • Luke Hejl
Can we decrease the cost of chronic conditions? Short answer: Yes, we can. When we look at the overall health of patient populations, a handful of conditions stand out. These acute and chronic conditions are some of the most costly to manage and are a significant contributor to hospital readmissions. No doubt you’re familiar with the conditions in the table below:


Think the cost of managing chronic conditions like these is staggering today? They are, and what’s more, those costs continue to rise at an unprecedented rate every year in the US.

The dream is to find a way to take better care of these patients so they cost the system less. Making this dream a reality is of paramount importance to all stakeholders in healthcare, from systems managers to providers to patients. But how can we offer more care without increasing the cost?

Virtual care may be the key. These acute and chronic conditions follow predictable patterns. Improved outcomes can be seen when patients simply stay motivated, comply with treatment programs, and take effective action in times of trouble. That’s where cost-effective interactions can make a huge difference to health outcomes — and to the bottom line.

Ask yourself: What if you could offer your neediest patients a cadence of virtual visits tailored to their condition as part of their treatment program? Telehealth programs can be designed to specifically support acute or chronic conditions, offering patients personalized interactions at just the right times in just the right ways.

The cost of virtual care is affordable. Virtual visits by phone, laptop, or mobile device can leverage motivational interviewing and teach-back techniques to keep patients engaged, increase compliance with treatment plans and promote positive behavior change.

Timely intervention improves patient compliance and staves off costly escalation. The intersection of innovative care strategies with technology can enable health systems to take better care of the most costly and needy patients by giving them more – more frequent and more personalized interactions with caring providers.

There’s no doubt about it. Effective management of acute and chronic diseases can help patients live happier, healthier lives and unlock cost savings for healthcare systems. Telehealth’s role in the care management team is just emerging — the time to design virtual care programs that better support patients and create critical efficiencies is now.
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Luke Hejl

Chief Executive Officer

Luke Hejl is CEO, chairman and co-founder of TimelyCare, higher education’s most trusted virtual health and well-being solution.

Since co-founding TimelyCare (formerly TimelyMD) in 2017 at the intersection of higher education, healthcare, and digital transformation, Luke has led the company to deliver complete clinical care to 2+ million students at 400+ campuses nationwide, achieve significant growth in revenue, utilization and patient satisfaction, and raise more than $65 million in capital. Today TimelyCare includes an unparalleled portfolio of services that improves student outcomes, including mental health counseling, medical care, basic needs assistance, peer support and self-guided digital wellness content.

Luke is frequently recognized as a standout entrepreneur and visionary leader, while the company has been honored for innovation, growth and as an employer of choice. In the last year, Luke was named a finalist for the EY Entrepreneur of the Year 2023 Southwest award. Fort Worth Inc. named Luke “2022 Entrepreneur of Excellence” and he has appeared on the lists of top business leaders in the DFW area, including “Future 50,” “Fort Worth 400” and “Dallas 500”.

In March, Forbes named TimelyCare America’s No. 1 healthcare startup employer. The company is also listed among Inc.’s Best Workplaces and Dallas Morning News’ Top 100 Workplaces, where employee feedback rated company culture particularly highly for employee engagement, professional growth opportunities, company benefits, and feeling valued by senior leadership. For a second consecutive year, TimelyCare is the fastest-growing private company in Fort Worth on the Inc. 5000 list and ranked No. 175 overall, No. 2 among behavioral health companies, No. 19 in Texas, and No. 21 among health services companies.

TimelyCare has been recognized for “Achievement in Innovation” (D CEO), “Best in Business” for Mental Health Advocacy (Inc.), “Best Virtual Care Platform” (MedTech Breakthrough).

A graduate of Abilene Christian University, Luke began his career in advertising and honed his entrepreneurial experience as one of the first employees at Doctors in Training and later as CEO of Social Factor. He brings passion, drive and creativity to every aspect of his life as a leader, mentor, family man and endurance athlete.

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