Skip to content
  • What We Do
    • Mental Health
    • Psychiatry
    • CrisisNow
    • Digital Self-Care
    • Peer Community
    • Medical
    • Success Coaching
    • Health Coaching
    • Basic Needs Support
    • Care Navigation
    • Faculty & Staff Guidance Line
  • Who We Serve
    • Private Colleges & Universities
    • Public Colleges & Universities
    • University Systems
    • Community Colleges
    • HBCUs
    • Online Populations
    • Faculty & Staff
    • K-12
  • About Us
    • People
    • For Providers
    • Our Care Network
    • Testimonials
    • News & Media
    • Careers
  • Resources
    • Blog
    • Webinars
  • Support
Menu
  • What We Do
    • Mental Health
    • Psychiatry
    • CrisisNow
    • Digital Self-Care
    • Peer Community
    • Medical
    • Success Coaching
    • Health Coaching
    • Basic Needs Support
    • Care Navigation
    • Faculty & Staff Guidance Line
  • Who We Serve
    • Private Colleges & Universities
    • Public Colleges & Universities
    • University Systems
    • Community Colleges
    • HBCUs
    • Online Populations
    • Faculty & Staff
    • K-12
  • About Us
    • People
    • For Providers
    • Our Care Network
    • Testimonials
    • News & Media
    • Careers
  • Resources
    • Blog
    • Webinars
  • Support
Search
Close this search box.

Supporting Students of Color in Higher Education

  • July 9, 2020
  • Chris Clark
Supporting the Mental Health of Students of Color

Table of Contents

  • Mental health in communities of color
  • How higher education can best support the health and well-being of students of color
    • 1. Reduce the stigma of seeking help.
    • 2. Remove barriers to access.
    • 3. Increase student awareness of mental health resources.

Recent studies and surveys, including a survey from TimelyMD, indicate that the mental health of students has significantly worsened with the COVID-19 pandemic. As a story by Sarah Brown in the Chronicle of Higher Education underscores, these mental health concerns are likely to be higher for students of color, whose populations are disproportionately affected by COVID-19 and the country’s racial tensions and distress.

Unfortunately, students of color don’t often get the mental health help they need. According to a 2018 study, only a third of Latinx students seek care for mental health. The rate is even lower for Black and Asian students — about 25% and 22%, respectively. It’s essential that colleges and universities prepare to support the mental health of students of color, no matter where the learning takes place.

Mental health in communities of color

Americans are struggling with historic levels of mental health problems, but according to data from the U.S. Census Bureau, rates of anxiety and depression among Black Americans have risen higher than any other racial or ethnic group, with 41% screening positive for at least one of these conditions. When comparing data from May 21 – 26 and May 28 – June 2, Black Americans who show clinically significant signs of anxiety or depressive disorders jumped from 36% to 41%, which represents approximately 1.4 million more people. Among Asian Americans, those conditions rose from 28% to 34% — a change that represents an increase of about 800,000 people.

How higher education can best support the health and well-being of students of color

As college and university leaders continue to navigate how to best support their students in the middle of a global pandemic, the disproportionate impact of COVID-19 and growing racial tensions across the country have administrators asking, “How can higher education best support the mental health of students of color?”

1. Reduce the stigma of seeking help.

The stigma of seeking out help is a major deterrent that keeps many people from receiving mental health care when they need it. This fact is also true in communities of color, with one study showing that 63% of African Americans believe that a mental health condition is a personal sign of weakness. As a result, only one in three Black adults who need mental health care receive it. According to the American Psychiatric Association, African Americans are more likely to use emergency rooms or primary care as opposed to mental health specialists.

It’s also more likely that Black students may view seeking help from a mental health provider as a crisis or weakness in their personal faith. Kayla Johnson, a staff psychologist at Prairie View A&M University, told the Chronicle that “for some Black people, going to a therapist means that something must be wrong with you, or that you don’t have enough faith in God. There’s also pressure to keep problems to yourself.” Higher education leaders must create a culture and environment that educates and encourages students on the value of supporting their own mental health.

Not only are there cultural roadblocks that may discourage students of color from talking openly about mental health, but encountering a staff of campus mental health providers that don’t look like the students is also a hindrance, according to Annelle Primm, a senior medical adviser at the Steve Fund—a mental-health-support organization for young people of color. In the Chronicle, she said that some students may decide that “it’s best not to seek help if they can’t seek help from someone with whom they feel comfortable sharing such personal feelings.”

For students seeking care, TimelyMD knows that representation matters and offers a diverse range of licensed medical doctors and mental health providers in each of the 50 states.

2. Remove barriers to access.

Often, college students are forced to wait days (or even weeks) for mental health care, due to limited mental health providers or clinic hours. These types of barriers reduce the number of students that receive care. One example of a school removing barriers to mental health care is Paul Quinn College—a historically Black institution in Dallas. Before Dr. Stacia Alexander arrived in 2018 at Paul Quinn, the institution had a mental health provider on campus for only a few hours each week. As told to Sarah Brown in the Chronicle, once Dr. Alexander took over as the college’s first mental health clinic coordinator, she tried a direct form of outreach by giving her cell phone number to students at orientation. She told them to text her when they were having a bad day.

This personal outreach worked, with many students telling her how excited they were to have a Black therapist to talk with. But the increased demand resulted in students texting her at all hours of the night. To ease the burden and improve access to care, Paul Quinn partnered with TimelyMD—is the leading virtual health and well-being solution for students. With TimelyMD, students can reach a counselor or behavioral health specialist through TimelyCare, which provides 24/7/365 access to a diverse group of mental health providers.

Dr. Michael Sorrell, president of Paul Quinn College, recently shared on Twitter that the institution’s partnership with TimelyMD is “one of the most innovative things that [Paul Quinn has] done.”

This is one of the most innovative things that we have done. #nationbuilding 2.0 with QuinnCare and @TimelyMD @PaulQuinnTigers @PQCAlumni https://t.co/GJFWGGztE5

— Michael Sorrell (@michaelsorrell) March 13, 2020

3. Increase student awareness of mental health resources.

One of the biggest issues with accessing care, according to Dr. Alexander, is that students don’t know how to access care. Echoing this sentiment, an Active Minds survey found that 55% of students do not know where to go for help for their mental health. With this in mind, college and university leaders need to examine how they communicate with students about mental health resources.

Do faculty and staff know how to identify students that may need mental health support? This knowledge is critical, especially for colleges and universities that continue with remote learning options in the fall. How is your institution proactively communicating with students about how to take care of their mental health? Your plan for communicating your resources to students is just as important as the resources themselves. Be sure that your institution is clearly communicating where and how students can access mental health care.

A telehealth platform can play a vital role in how your campus supports the mental health of students of color. Offering telehealth services as an extension of on-campus resources can help reduce the stigma of seeking help. “A student who may access care via telehealth may not otherwise have sought care,” said Dr. Alan Dennington, TimelyMD chief medical officer. “Telehealth meets students where they are to provide care when and where students need it.”

Beyond providing immediate, accessible medical and mental healthcare of the highest quality, TimelyMD is committed to providing diversity in mental health and medical providers that students are able to connect with for care. Additionally, TimelyMD’s telehealth services remove the barrier of wait times and access to care that is restricted to regular business hours. “With 24/7 access to mental health resources, students can still access a supportive, knowledgeable provider even when the counseling center is closed,” said Dr. Jan Hall, TimelyMD executive director of mental health.

Contact TimelyMD to discover how adding a virtual health and well-being platform can remove barriers to mental health and improve the health and wellness of your campus.

Facebook
Twitter
LinkedIn
Email
Chris Clark

Chris Clark

Strategic Advisor and Board Member

Founding Chief Strategy Officer, Chris Clark is passionate about helping leaders in higher education realize the transformative power and utility of virtual care to address a range of challenges experienced in our world today. Chris’ experience and leadership in strategy and revenue generation enabled TimelyCare to scale from a niche startup to the gold standard in virtual care for higher education. Now as colleges and university leaders seek solutions that improve student well-being, engagement and retention, they turn to TimelyCare more than anyone else.

Prior to TimelyCare, Chris was a leader in Amgen’s Global Commercial Learning and Performance organization. In this role, he was instrumental in building a new internal consultative function supporting the sales organization. Previous to this role, Chris led a sales team for Amgen in the Dallas/Fort Worth area.

Chris began his career in the pharmaceutical industry in 2002, working for Merck for 13 years, winning multiple national awards in sales and sales management. His experience at Merck, including sales, training, people management, account management and strategy development, was invaluable in founding and scaling TimelyCare.

LinkedIn

Related Articles

  • November 7, 2025
  • TimelyCare
  • Higher Education

Winning Support: Making the Case for Mental Health Investment in Higher Ed

OverviewMental health services are vital to student success, especially during high-stress, after-hours moments when students are most vulnerable. This guide shares proven messaging strategies and structural models to help higher ed leaders make a compelling case for sustained investment in...
  • October 21, 2025
  • Dr. Bob Booth
  • Higher Education

URAC Accreditation: Because Students Deserve Care They Can Trust

OverviewTimelyCare has again achieved URAC’s Telehealth Accreditation. This reaccreditation reflects a rigorous review of TimelyCare’s clinical standards, provider training, and outcomes-based care model. From cultural humility to measurable mental health improvement, this milestone reaffirms TimelyCare's mission to offer safe, personalized,...
  • October 10, 2025
  • Gina Katzmark
  • Higher Education

The First-Year Pivot Point: Where Student Persistence is Won or Lost

Overview The first year of college is a turning point in a student's academic journey. In a recent TimelyCare webinar, leaders from Elon University, Texas State University, and the National Resource Center for the First-Year Experience shared research and strategies...
TimelyCare
Facebook Twitter Linkedin Instagram

SOC 2, URAC

TimelyMD is an Educational Partner of NASPA

TimelyCare is an Educational Partner of NASPA

The Product

  • What We Do
  • Who We Serve
  • Our Blog
  • Testimonials
  • TimelyCare Login
  • What We Do
  • Who We Serve
  • Our Blog
  • Testimonials
  • TimelyCare Login

Company

  • About Us
  • People
  • Provider Network
  • News & Media
  • Careers
  • Join Our Care Team
  • Partners
  • Resources
  • About Us
  • People
  • Provider Network
  • News & Media
  • Careers
  • Join Our Care Team
  • Partners
  • Resources

Help

  • Support
  • TimelyCare Login
  • Support
  • TimelyCare Login

Get Started

  • Let’s Talk
  • Request a Demo
  • Let’s Talk
  • Request a Demo

Copyright © 2025
Timely Telehealth, LLC
833.484.6359

Terms & Conditions
Privacy Policy
Security
Cookie Policy

Do Not Sell My Personal Information
Contact Us

TimelyCare
Manage your privacy

We value your privacy.  We use some essential cookies that are necessary to make this service work.  We also use cookies and other technologies to enhance user experience and analyze performance on our website, and we may also share information about your use of our site with our advertising partners.  You can exercise your choices regarding these technologies using the buttons below.  For more information, please see our Privacy Policy and Cookie Policy.

Necessary Always active
Strictly necessary cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
Functional
Functionality Cookies allow websites to remember the user’s site preferences and choices they make on the site including username, region, and language. This allows the website to provide personalized features like local news stories and weather if you share your location. They are anonymous and don’t track browsing activity across other websites. Similar to strictly necessary cookies, functionality cookies are used to provide services you request.
Performance
Performance Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Marketing Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
  • Manage options
  • Manage services
  • Manage {vendor_count} vendors
  • Read more about these purposes
Manage options
  • {title}
  • {title}
  • {title}
TimelyCare
Manage your privacy
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Necessary Always active
Strictly necessary cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
Functional
Functionality Cookies allow websites to remember the user’s site preferences and choices they make on the site including username, region, and language. This allows the website to provide personalized features like local news stories and weather if you share your location. They are anonymous and don’t track browsing activity across other websites. Similar to strictly necessary cookies, functionality cookies are used to provide services you request.
Performance
Performance Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
Marketing Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
  • Manage options
  • Manage services
  • Manage {vendor_count} vendors
  • Read more about these purposes
Manage options
  • {title}
  • {title}
  • {title}