Guide Students to the Right Care and Keep Them on Track
It’s a reality that a student may leave a visit wondering, “Now what?” Care Navigation helps your students understand the care plan assigned by the TimelyCare provider, schedule follow-ups, connect to referrals, and confidently move forward.
Missed Follow-up, Missed Progress
Students often manage their health and well-being on their own for the first time when they go to college. A single missed step can derail a semester.
- One in four students say they don’t feel confident navigating the healthcare system on their own.¹
- Over one-third of college students (36.9 %) delayed needed healthcare in the past year because their coverage was too expensive or confusing.²
- Among students who said they needed mental-health services, 14% got fewer services because they “weren’t sure where to go.”³
Source:
¹ Nationwide survey of college students, TimelyCare, 2022
² Noel JK et al. College Student Affairs Journal, 2025.
³ Healthy Minds Network, Healthy Minds Study 2023-2024 National Data Report, 2024.
Duke University’s Student Support Coordinator Danita Horton shares how TimelyCare helps students connect to the right support at the right moment
How Does Care Navigation Help Students?
Your students often arrive on campus with no experience navigating healthcare. They need clear next steps, guidance to understand their care plans, and regular check-ins to maintain momentum. Provide a helping hand, enabling students to stay healthy and fully engaged in campus life.
Care Navigation can help answer their questions about what comes next and guide them on their wellness journey.
Provides clear next steps after every visit
Connects students to campus and community support when needed
Monitors progress and follow-up to encourage students to stay on track
Help Every Student Move Forward with Confidence
How Does Care Navigation Work?
Translate the Plan
Navigators can help turn provider instructions into action items for students.
Coordinate on + off Campus
We connect members with advisors, clinics, and community partners as needed.
Close the Loop
Reminders for appointments and resources keep care on schedule.
FAQs
On-campus health and well-being staff have visibility into referral and care records.
Students can receive guidance for navigating next steps after visits with providers in all service lines, including medical, mental health, psychiatry, success coaching, health coaching, and basic needs assistance.
Inside the TimelyCare app, students tap the “Help Center” to submit a short form or call customer support to connect with a Care Coordinator.
See it in Action
Give every student a clear path forward—and help them stay healthy and engaged.
