Effective Date: January 1, 2020
Last Updated: August 14, 2023
This Privacy Notice applies to all the products, services, websites and applications (collective, the “Services”) offered by Timely Telehealth, LLC and Telehealth Physician Network, PLLC (collectively, “TimelyCare”, “We”, “Us” or “Our”).
Please note that in some instances, TimelyCare’s customers, and not TimelyCare, will determine how and why personal information collected by TimelyCare is used. In those instances, the applicable privacy notices, including any applicable HIPAA Notice of Privacy Practices, of TimelyCare’s customers may apply.
1. Personal Information We May Collect About You. TimelyCare may collect the following categories of personal information:
|B. Personal information, including, but not limited to name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.||[YES]|
|C. Protected classification characteristics under applicable.||[YES]|
|D. Commercial information, such as billing, payment, and shipping information.||[YES]|
|E. Biometric information.||[YES]|
|F. Internet or other similar network activity (e.g., IP address, operating system, connection speed, browser type, cookies, and hardware and software attributes and with your express written consent, information about third-party software applications on your mobile device (including, without limitation, general software applications, downloadable software applications, and social media applications)).||[YES]|
|G. Geolocation data.||[YES]|
|H. Sensory data.||[YES]|
|I. Professional or employment-related information.||[NO]|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||[NO]|
|K. Inferences drawn from other personal information.||[NO]|
2. Sources of Information Collected. The categories of personal information we collect about you, as detailed below, come from the following categories of sources:
- You, including through your use of our website, social media platforms, and Services
- Automatically collected from your browser
- Our subsidiaries
- Third parties
3. Tracking Technologies. Some of our Services may incorporate tracking technologies to provide you with certain functionalities available within our Services. These tracking technologies, including those described below, may collect or generate personal information about you when you interact with us, but only if you decide to allow them in your individual browser’s settings. Please be advised that if you choose to block, reject, disable, delete, or change the management settings for any or all of the aforementioned technologies and/or other tracking, data aggregation, and data analysis technologies, then certain areas of our websites may not function properly.
Our Services may incorporate the following tracking technologies:
- Cookies: Small files that are transferred to your device’s hard drive for a period of time to store user preferences and other types of information to help us provide you with certain features.
- Web Beacons: Electronic images placed in the code of a webpage, application, or email that allow us to monitor things such as user activity and site traffic.
4. Use of Personal Information. We may use, or disclose the personal information we collect for one or more of the following business purposes:
- Providing our Services (for example, account servicing and maintenance, customer service, advertising and marketing, analytics, and communication about our Services)
- For our operational purposes and the operational purposes of our service providers and integration partners
- Improving our existing Services and developing new services (for example, by conducting research to develop new products or features)
- Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity
- Bug detection, error reporting, and activities to maintain the quality or safety of our services
- Auditing consumer interactions on our site (for example, measuring ad impressions)
- Short-term, transient use, such as customizing content that we or our service providers display on the services
- Other uses that advance our commercial or economic interests, such as third party advertising and communicating with you about relevant offers from third party partners
- Other uses that we notify you about
5. Sharing of Personal Information. TimelyCare may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share your personal information with the following categories of third parties:
- Marketing and Data service providers;
- Data aggregators, such as analytics services; and
- Our subsidiaries.
6. Children’s Privacy. We do not knowingly collect or solicit any personal information from children under the age of 16. In the event that we learn that we have collected personal information from a child, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their personal information, you can call us at 1-833-484-6359.
7. Data Retention. TimelyCare may retain your information for (1) as long as it believes necessary; (2) as long as necessary to comply with its legal obligations, resolve disputes, and/or enforce agreements; or (3) as long as needed to provide you with its products and services. TimelyCare may dispose of or delete any such information at any time, except as set forth in any other agreement or document executed by TimelyCare or as required by law.
8. Information for California Residents. This section applies only to California residents. In accordance with the California Privacy Rights Act (the “CPRA”), it provides additional information on how we process the personal information of California residents and their rights with respect to that personal information.
a. Your Rights
i. Right to request access to your personal information
You have the right to request that we disclose what categories of personal information we collect, use, or sell about you. You may also request the specific pieces of personal information that we have collected about you. However, we may withhold some information where the risk to you, your personal information, or our business is too great to disclose the information.
ii. Right to request deletion of your personal information
You may also request that we delete any personal information that we have collected from or about you. However, if you ask us to delete it, you may no longer be able to access or use our services. Additionally, we may retain personal information as authorized under applicable law, such as personal information required to provide our services; to protect our business and systems from fraudulent activity; to debug and identify errors that impair existing functionality, as necessary for us, or others; to exercise or ensure another’s exercise of free speech or other rights; to comply with law enforcement requests pursuant to lawful process; for scientific or historical research; for our own internal purposes reasonably related to your relationship with us; or to comply with legal obligations. We may also need certain types of information so that we can provide our services to you.
iii. Right to request a correction of your personal information
You have the right to request that we correct any incorrect personal information that we collect or retain about you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see below), we will correct (and direct any of our service providers that hold your data on our behalf to correct) your personal information from our records, unless an exception applies.
iv. Right to opt out of sale or sharing of your personal information.
You have the right to opt-out of the sale and sharing of your personal information. The CPRA defines “sale” as a disclosure of your personal information to a third party in exchange for money or any other thing of value. It defines “share” as disclosure of your personal information to a third party to provide you with targeted advertising. These terms do not include our disclosure of your personal information to third parties for other purposes, such as those needed to provide you with our Services. We do not “sell” your personal information in the conventional sense (i.e., for money), but, as described further below, we may disclose certain details to third parties to provide you with retargeted advertising and to understand analytics about the use of our Services.
1. Personal information sold and shared
We sell and share the following categories of personal information: [None].
This information is sold and shared to [None] for the following business and commercial purposes: [None]
We have no knowledge of selling or sharing the personal information of consumers under the age of 16.
v. Right to limit the use of your sensitive personal information.
You have the right to limit the use or disclosure of certain sensitive personal information if that sensitive personal information is collected or processed for the purpose of inferring characteristics about a consumer. We do not use any sensitive personal information for the purpose of inferring characteristics about an individual.
vi. Right to Non-Discrimination
You have the right not to be discriminated against for exercising their rights as described in this section. We will not discriminate against you for exercising your privacy rights.
9. Information for Connecticut, Virginia, and Utah Residents. This Section applies to our collection and use of personal information if you are an individual customer of our and a resident of Connecticut, Virginia, or Utah, as required by the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, Virginia Consumer Data Protraction Act, and Utah Consumer Privacy Act.
For a description of the categories of personal information collected and disclosed by us and whether such personal information is sold or shared, please see the following Sections:
- Section 1, “Personal Information We May Collect About You”
- Section 5, “Sharing of Personal Information”
- Section 8(a)(iv)(1), “Personal Information Sold and Shared”
As a resident of Connecticut, Virginia, and Utah, you may have the following rights with respect to your Personal Information:
- Opt Out of Sale of Personal Information
For a description of these rights, see the Section 8(a) above. In addition, you may have the right to opt out of targeted advertising and may have the right to opt out of profiling, to the extent that profiling makes decisions that produce legal or similarly significant effects concerning you. To exercise any of these rights available to you, please see Section 10, “How to Exercise Your Rights,” below.
If required by law, we will only collect and process sensitive Personal Information from you, when we have obtained your prior express consent. You may withdraw your consent at any time by contacting us at the information below in Section 12. Note that withdrawal of your consent will not affect the lawfulness of our uses or sharing of your personal information before you withdraw your consent.
10. How to Exercise Your Rights. California Residents: How to opt out of the sale and sharing of personal information or to limit the use of your sensitive personal information:
i. Right to opt out of the sale and sharing of personal information
In order to opt-out of any use of your personal information that may be considered to constitute the sale or sharing of your personal information under the CCPA, please visit TimelyCare’s website and click on the California Consumer Do Not Sell or Share My Personal Information link. Your decision to opt-out of the sale or sharing of your personal information to third parties will not impact the services you receive from TimelyCare.
Opt-out Preference Signal Processing
Once your request is received, a member of the Customer Support team will contact you confirming that we have received your request. Once the request has been verified, TimelyCare will process the request within 45 days, as required by the CCPA and upon completion, you will receive a confirmation that your request has been successfully processed.
i. Right to limit the use of your sensitive personal information
In order to limit the use of your sensitive personal information, please visit TimelyCare’s website and complete the California Consumer Do Not Sell or Share My Personal Information form. In the Request Type, please indicate the personal information you would like limited.
b. Connecticut, Virginia, and Utah Residents: How to exercise your right to opt-out of targeted advertising and the sale of your personal information and profiling, as applicable:
If you would like to opt-out of targeted advertising, the sale of your Personal Information, or profiling, you may submit your opt-out request by contacting us using the information below in Section 12.
c. To exercise your access, deletion, and correction rights
To exercise your access, deletion, and correction rights described above, please submit a verifiable consumer request to us by either calling us at 1-833-484-6359 or writing us at 1315 South Adams, Fort Worth, Texas 76104 or completing the Website contact form.
For security purposes, we may request additional information from you to verify your identity when you request to exercise your privacy rights. This information will be used solely to verify your identity in connection with your request and will not be retained.
You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent’s request, we may require the agent to provide proof that you gave the agent signed permission to submit the request. We may also ask you to verify your identity or to directly confirm with us that you provided the agent permission to submit the request.
We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.
We will deliver our written response by mail or electronically, at your option.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us.
We may deny certain requests, or only fulfill some in part, as permitted or required by law. For example, if you request to delete Personal Information, we may retain Personal Information that we need to retain for legal purposes.
Appeals: If you are not satisfied with the resolution of your request and would like to submit an appeal, please contact us using the information below in Section 12.
11. Changes to Our Privacy Notice. TimelyCare reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
12. Contact Information. If you have any questions or comments about this notice, the ways in which TimelyCare collects and uses your information described above, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Attn: Privacy Officer
1315 South Adams
Fort Worth, Texas 76104