Meet Demand With Support in Minutes and Therapy in Just Days
Whether a student needs to vent at 2 a.m. or wants a regular session with a therapist who understands them, TalkNow and Scheduled Counseling give your students the support they need, without adding to your wait-list worries or overburdening your staff.
Your Counseling Resources Can’t Always Be There for Students
Long wait times for appointments or inaccessibility after hours can turn stress into crisis, leaving students without anywhere to turn for support.
- The average wait time is 8-10 days for a first appointment at college and university counseling centers across the country*
- Nearly half of all TimelyCare visits occur after hours or on weekends, when campus offices are closed.
- 71% of students who received counseling provided by their college or university said it helped them stay in school.*
Source: Association for University and College Counseling Center Directors (AUCCCD), 2023-2024 Annual Survey Report – Public Version.
Learn how Elon University uses TimelyCare to remove barriers to mental health support—so students can get help quickly and continue moving forward.
How Virtual Mental Health Support Makes a Difference
How Does Virtual Mental Health Support Help Students?
TimelyCare’s virtual care helps you remove the two biggest barriers to mental health support—wait time and fit. Students can talk to a professional in minutes, and schedule ongoing therapy with a counselor who matches their preferences. This all happens wherever and whenever is convenient or comfortable for them.
Faster, student-centered options keep more learners engaged, healthy, and enrolled.
91% of students who sought help through TalkNow in TimelyCare reported mental health improvements.
Speak with a mental health professional through TalkNow within ~4 minutes.
Book a therapy appointment immediately and have a scheduled counseling visit in an average of just two days.
When booking therapy, choose a provider they feel comfortable with based on criteria such as area of expertise, gender, and race.
Keep support private, stigma-free, and available anywhere.
Give Students Fast, Flexible Support That Keeps Them in School
The Right Level of Support at the Right Time
Give students one place to quickly handle mental health concerns and receive ongoing support.
TalkNow — On-Demand Mental Health Support
30-mintute sessions
- 24/7 access, with an average wait of 4 minutes or less.
- Masters-level professionals trained to support college students.
- The right level of support for late-night anxiety, roommate conflict, or academic overwhelm, but every visit includes crisis assessment and support if needed.
Scheduled Counseling — Personalized Therapy
50-minute sessions
- Students can review bios of providers licensed in their state and filter by provider expertise, gender, and race.
- Pick the time that fits their schedule, with appointments available in an average of 2 days.
- Choose to keep seeing the same therapist for continuity of care.
Based on TimelyCare’s Measurement-Based Care data, students who entered care with severe symptoms achieved, on average, clinically significant change by their third scheduled counseling visit.
Reduce Staff Burnout and Complement Campus Resources
Scale Strategically
Expand support without overextending your campus mental health team.
Cover Every Need
Meet demand for both in-the-moment care and ongoing therapy.
Extend Your Reach
Offer after-hours, weekend, and holiday support—engaging students who might not otherwise seek help.
FAQs
Yes, we offer flexible pricing and packaging based on your institution’s needs. Some schools choose TalkNow for 24/7 emotional support, Scheduled Counseling for more acute needs, or both, based on campus needs. You may also want to consider CrisisNow for direct, immediate access to 24/7 crisis support.
Before booking an appointment, students can review bios and filter for provider expertise, gender, and race.
No, after-hours support is included with TalkNow and scheduled counseling. TalkNow is available 24/7, and depending on the provider, scheduled counseling appointments are available during the day, evening, and weekends.
See it in Action
Give every student support that matches their moment, with options for in-the-moment emotional support or therapy.
