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A Clinically Accountable Provider Network Built for Education

TimelyCare’s provider network is built for today’s students, with a nationwide network of licensed providers, clinical oversight, culturally responsive training, bilingual providers, and interpreter services that help schools support diverse student populations.

Learn How We Support Campuses
Provider at computer for telehealth visit

TimelyCare Provider Network at a Glance

All 50 States

Licensed providers in all 50 states

Doctor patient communication

Bilingual providers and interpreter services available

Emotional support

Providers reflecting diverse backgrounds, identities, and lived experiences

Varied backgrounds and experiences

Trained in culturally responsive, evidence-based care practices

Mental health care providers

Mental health care providers including psychiatrists, professional counselors, clinical social workers, marriage and family therapists, and clinical psychologists

Medical care providers

Medical care providers including physicians (MD/DO) and nurse practitioners, with specialties such as emergency medicine, family practice, internal medicine, pediatrics, and OB/GYN

TimelyCare is a 24/7 virtual extension of campus health and counseling center resources, with licensed providers in all 50 states. Through our URAC-accredited Telehealth program, TimelyCare demonstrates a commitment to clinical excellence, patient safety, and continuous quality improvement, helping students access high-quality care through our award-winning platform

Our nationwide network of providers exclusively uses Evidence-Based Practices in providing care, and all TimelyCare providers utilize the latest, most up-to-date research and methods in administering effective care for the higher education campus community.

Multilingual Access and Interpreter Support

TimelyCare supports multilingual care access through bilingual and multilingual providers, where available, and interpreter services for eligible visits in 240+ languages.

Schools can reduce language barriers that can affect access to care, communication, and student engagement. With TimelyCare, students can:

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View available provider options, including bilingual or multilingual providers where available

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Use on-demand interpreter services during eligible virtual sessions when language support is needed

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Access language support for certain visit-related communications, where available

Connect With Our Team

What Students Say About Our Providers

Student
Western Colorado University
Western Colorado University
“Being able to connect to someone who demographically can meet my needs is really great and really helpful. With TimelyCare, you’re prompted to say, this is my ethnicity, this is my race, this is how I identify. If I could have someone who can meet those needs, that is preferred. And I love that.”
Student
Virginia Commonwealth University
Virginia Commonwealth University
“The counselors that I spoke to were very kind and personable. I was seeking direction for next steps and having an emotional moment. They gave me practical framework and coping mechanisms and gave me next steps for setting my appointments/getting additional help.”
Student
Johns Hopkins University
Johns Hopkins University
“The provider was caring and knowledgeable. She addressed all of my concerns.”
Student
University of Virginia
University of Virginia
“My provider listened well and gave excellent counsel. At the same time, she was affirming and emphasized that she was offering strategies for me to choose or not.”
Student
George Mason University
George Mason University
“I had an amazing visit with my provider. She was more helpful than anybody from whom I had sought help before, and I genuinely feel like I’m better situated to choose positive decisions and paths after speaking with her. I cannot imagine a more productive conversation than the one I had with her. I am so appreciative of her help.”
Student
Skidmore College
Skidmore College
“I enjoyed the variety of people who related to my background, whether in race, sex, or with similar experiences. They all gave me great advice.”

Meet Dr. Andrew Kim

Director of Psychiatry, Mental Health Provider

Dr. Andrew Kim is a board certified psychiatrist and an expert in the area of treating major depressive disorder who believes that delivering compassionate and data-driven care can have transformative, positive impacts on the communities we live in.

Learn More About Our Providers

So I’m a board certified psychiatrist, and I work currently here at TimelyCare, which is a telehealth company that contracts with schools, colleges, universities, graduate schools, and I basically work here as the director of psychiatry. A lot of my week typically is spent seeing patients providing direct patient care as a psychiatrist over telehealth. Prior to this, you know, I kind of worked as your typical general adult psychiatrist, and I’ve worked in pretty much all settings ranging from working in emergency rooms, inpatient psychiatry units, which is where patients will sleep over in hospital setting, clinics, and even in clinical research. I get the privilege of I get to see people sometimes on some of their worst days. They, you know, I have the privilege where they feel trust trustful enough with me to share with how they’re doing on their worst state. You have these young adults who are basically kind of starting their journey into their career pathways, carving out their identity, they have their whole future ahead of them. So they are filled with energy, excitement, optimism. Also, the same time, it’s a very stressful period where you’re trying to develop your sense of identity. You’re trying to develop a sense of who I am separate from my family units. You have all these different questions and what ifs and along with those kinds of dreams and possibilities come, you know, anxieties and nervousness about big life So, so along with that, there come a lot of stressors and a lot of issues that they’re tackling. And I think it’s very fulfilling to kind of be there and have the privilege to kind of work with them to troubleshoot some of this. And, I like the fact that being here at TimelyCare, it really kind of allows me just focus on direct patient care. Take out this platform takes out a lot of the red tape about, you know, wait times, people traveling to come see you at the office, worrying about insurance coverages. It’s just, if the school works with us, we get to see their patients, at no cost to the patient, which is awesome.

What Our Providers Say About TimelyCare

Katherine Street
Mental Health Care Provider
Katherine Street
“I know how important is to have support … the accessibility, being able to do therapy anywhere and to have TalkNow (emotional and mental support) anywhere, 24/7, I just really believed in how important that accessibility is for all students.”
Keyunna White
Mental Health Provider
Keyunna White
“If you are looking for a real team, then TimelyCare is it. We support you throughout your journey, not just your orientation. We also have amazing opportunities for growth. This is a place that will pour into you to help you achieve your maximum potential.”
Hallie Schnell
Medical Care Provider
Hallie Schnell
“TimelyCare goes beyond medical care. We don’t want to only help their physical ailment. We strive to help them succeed in school by improving their mental health, physical health, and overall ability to care for themselves when at school. And instead of them sitting in a clinic for hours, I am able to talk to them between classes or after school.”
Cecilia Wild
Psychiatry Provider
Cecilia Wild
“I have always enjoyed working with a younger population and want to continue to help de- stigmatize mental health as well as promote health and wellness.”
Idalys Ortega Sotolongo
Medical Care Provider
Idalys Ortega Sotolongo
“I chose TimelyCare because I want to make a difference in young people towards mental wellness and keep thriving toward a better future for all of us through their health.”
Andrew Kim, M.D.
Director of Psychiatry, Mental Health Provider
Andrew Kim. M.D.
“This platform takes out the red tape about wait times, traveling to come see you at the office, and worrying about insurance coverages. If the school works with us, we get to see their patients at no cost to the patient.”
Sarah Goodrick
Medical Care Provider
Sarah Goodrick
“TimelyCare encourages its providers to provide patients with education. And often that’s the main thing that the college student population needs as they are navigating the healthcare system for the first time, even if it’s as simple as what over-the-counter medications to take or where to go next for evaluation of a more complicated condition.”
Carol LaBine, MSW, LICSW, LCSW
Mental Health Care Provider
Carol LaBine
“I love this job. And I love interacting with students and being able to provide them with help in all aspects of their life that impacts them. I’m very proud to be a TimelyCare provider.”

Culturally Responsive Care and Provider Training

Representation in care can shape whether students feel understood, respected, and supported. More than 50% of TimelyCare providers self-report diverse backgrounds, identities, or lived experiences.

Providers also need the tools to deliver culturally responsive care, which is why TimelyCare’s care provider training focuses on:

  • Culturally responsive practices in clinical care
  • Communication across different identities and experiences
  • Education-specific considerations in student care

The result is care that helps students feel understood, respected, and supported.

Over 50% of TimelyCare's provider network identifies as BIPOC
With over 50% of our providers coming from diverse backgrounds, TimelyCare gives college students, faculty, and staff a network that mirrors the campuses we serve.

Ready to Bring Multilingual, Culturally Responsive Care to Your Campus?

Talk to a virtual care expert about how TimelyCare’s nationwide network of diverse care providers can support your campus.

Connect With Our Team

FAQs

How does TimelyCare recruit and select providers?

TimelyCare uses a dedicated Talent Acquisition team and a proprietary staffing model to recruit providers based on anticipated student demand. Candidates are selected for their clinical qualifications, commitment to student care, and alignment with TimelyCare’s mission and values.

How do universities ensure culturally competent care through provider training?

Education leaders can support culturally responsive care by partnering with providers who receive ongoing training in culturally responsive practices. TimelyCare providers operate within a clinically accountable care model with training in culturally responsive practices, communication across different identities and experiences, and education-specific considerations in student care.

What telehealth providers offer interpreter services in hundreds of languages?

TimelyCare supports multilingual care access through bilingual and multilingual providers, along with interpreter services for 240+ languages, where available. This helps schools support students with different language and communication needs.

What platforms provide multilingual mental health support for diverse student bodies?

TimelyCare’s clinically accountable provider network includes bilingual providers where available and interpreter services for eligible mental health or counseling visits.

What credentialing requirements must providers meet before joining the TimelyCare network?

All providers must complete a rigorous credentialing process that includes background checks, license verification, and adherence to NCQA best practices. Providers must also maintain their credentials in good standing to remain active in the network.

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