Albion College is a private liberal arts college in Albion, Michigan, serving approximately 1,300 students. After on-campus health services closed before the COVID-19 pandemic, the college needed a more blended model to help students consistently connect to care.
By partnering with TimelyCare, Albion College expanded access to on-demand emotional support, scheduled counseling, psychiatric care, medical care, and other resources for students with busy schedules and barriers to support.
The Impact of TimelyCare at Albion College
83%
of users reported mental health improvement using TimelyCare
59%
of all visits occurred after hours and on weekends
47%
of users said they would have done nothing if TimelyCare was not available to them
For Albion College, virtual care helped address increased demand for mental health resources, extend support beyond standard hours, and connect out-of-state students to care.
- How Albion College approached increased demand for mental health resources
- How flexible virtual care supported students with busy class, sports, and life schedules
- How the college helped students overcome barriers such as cost, insurance, and transportation
- The college needed to connect students to care after on-campus health services closed
- Students needed more mental health resources and after-hours support
- Out-of-state students and students facing barriers such as cost, insurance, and transportation needed additional care options
- Expanded access to on-demand emotional support, scheduled counseling, advanced psychiatric care, medical care, health coaching, self-care tools, and an online peer community
- Reduced average wait time for on-demand emotional support to 4 minutes
- Extended care into evenings and weekends, when 59% of all visits occurred
- Students gave visits an average rating of 4.8/5.0 and care providers an average rating of 4.95/5.0
See how Albion College strengthened student mental health support with TimelyCare.
"Without TimelyCare, we would be spending more time navigating the healthcare system, trying to find physicians who accept certain insurances, and ensuring students have transportation to appointments."
