Pepperdine partnered with TimelyCare to give students 24/7 access to mental health and medical support — helping them feel better, stay connected, and succeed.
Discover how expanded access to virtual care strengthened well-being and student persistence.
Results That Redefined Access to Care
When Pepperdine expanded its mental health support through TimelyCare, campus leaders saw measurable improvements in student well-being and access — especially after hours and for remote learners.
Students were able to engage faster, access services after hours, and one data point in particular revealed many would have gone without care if virtual support weren’t available.
- How quickly students were able to connect to support when it mattered most
- What percentage said they might not have sought care without virtual options
- Why accessibility beyond campus hours became a key retention factor
- Long wait times and limited psychiatry availability
- Students struggling to find or reach the campus health center
- Gaps in support after hours, on weekends, and during breaks
- Barriers like cost, insurance, and transportation preventing care
- The need for an equitable solution for remote and on-campus learners alike
- When care is available anytime, anywhere, students seek help earlier and more often.
- After-hours access can uncover hidden demand — and reach students traditional services might miss.
- Convenience and confidentiality remove barriers that often keep students from reaching out.
- The link between well-being and persistence is stronger than many campuses realize.
FAQs
The university used virtual care to complement, not replace, its counseling center. Virtual care filled critical gaps after hours, on weekends, and during breaks — giving students 24/7 access while reducing strain on on-campus providers.
By partnering with TimelyCare, Pepperdine increased access to care and helped improve mental health among users. Leaders noted that improved access — especially to psychiatry and after-hours support — contributes to enhanced student well-being and a positive impact on academic success.
Yes. Pepperdine’s experience shows that flexible, on-demand access to care reaches students that traditional campus resources may miss. By removing barriers like cost, scheduling, and location, 24/7 virtual care enables institutions to deliver equitable support that strengthens both student outcomes and institutional success.
