Table of Contents
Overview
TimelyCare has again achieved URAC’s Telehealth Accreditation. This reaccreditation reflects a rigorous review of TimelyCare’s clinical standards, provider training, and outcomes-based care model. From cultural humility to measurable mental health improvement, this milestone reaffirms TimelyCare’s mission to offer safe, personalized, and equitable care that helps students thrive academically and emotionally.
TimelyCare has once again earned URAC’s Telehealth Accreditation, reaffirming our commitment to delivering safe, effective, and compassionate virtual care. This recognition confirms that the care students, faculty and staff receive through TimelyCare’s virtual care services meets the highest national standards for quality, privacy, and impact.
As a clinician, I know that accreditation is not about a badge on the wall; it is about trust, trust that every interaction a student has with TimelyCare is grounded in evidence, empathy, and equity.
Care That’s Safe, Proven, and Personal
When life feels heavy, sometimes all a student needs is the reassurance that they are in safe hands. That is why this reaccreditation is so important to TimelyCare. It reflects our dedication to providing care that is not only compassionate and accessible but also evidence-based and grounded in the highest standards of quality. URAC is recognized as the independent leader in promoting healthcare quality. Earning reaccreditation means every part of our care model, from how we recruit and train providers to how we protect privacy and measure outcomes, has been tested and trusted by one of the most respected healthcare accreditors in the nation.
For students, this means:
Safety
Every visit follows the strictest clinical and security protocols.
Effectiveness
Every care decision is guided by data, evidence, and compassion.
Personalization
Every encounter starts with listening and adapts to what that student needs in that moment.
When you open the app, you are not just connecting to a provider; you are connecting to care that has been designed, measured, and refined to help you thrive personally and academically.
Measurement-Based Care: Seeing Change That Matters
At TimelyCare, we believe care should be both compassionate and measurable. That is why we use validated tools like the PHQ-9 for depression and the GAD-7 for anxiety at the start of each counseling or psychiatry visit.
These tools help our providers understand how students are doing in real time and track improvement over the course of care. The results tell a clear story: students who begin care with severe symptoms of anxiety or depression show clinically significant improvement by their third visit.
We have also learned that nearly eight in 10 students say TimelyCare helps them stay enrolled, perform better academically, and move toward graduation. This is proof that mental health and student success go hand-in-hand.
Measurement-based care helps us see the progress that matters most, real change in how students feel, function, and move forward.
Cultural Humility and Provider Quality
High-quality care is about more than outcomes; it is about the humanity behind them. Every provider at TimelyCare is trained to approach every interaction from a place of cultural humility.
That means we meet students where they are across identities, backgrounds, and experiences. We invest in ongoing education, supervision, and quality measurement to ensure that our providers do not just deliver care, they help students get better.
As I often share with campus partners, this is what makes our approach different; every decision we make is anchored in the belief that students open up when support feels safe, human, and judgment-free.
Equitable Access for Every Student
For too long, many students, especially those from historically marginalized groups, have faced barriers to care whether from stigma, cost, or institutional mistrust.
Our virtual model helps remove those barriers. We have seen higher utilization of virtual care among Black, Asian, and multiracial students compared to traditional in-person campus services.
This is more than a statistic. It is evidence that when care is accessible, confidential, and culturally responsive, more students are willing to reach out and get the help they deserve. That is what equitable access looks like in action.
Partnership That Extends Campus Capacity
We know campus counseling centers are stretched thin. That is why TimelyCare does not replace them; we extend their capacity.
By partnering closely with campus leaders, we create a seamless system of care that bridges resources, expands access, and keeps students connected to support. Every conversation, every check-in, every visit is part of a shared mission to help students and educators thrive.
This reaccreditation is not just recognition of our clinical rigor; it is a reflection of what can happen when campuses and care teams work together toward the same goal.
Chief Care Officer Dr. Bob Booth shares why TimelyCare’s URAC Accreditation in Telehealth makes a difference in student outcomes.
Why This Accreditation Matters Personally
For me, quality is not a checkbox; it is the heart of who we are.
Every day, I am humbled by the trust students place in us, often in moments when they feel most vulnerable. Knowing that TimelyCare’s care model has been reviewed, tested, and reaffirmed by URAC means that trust is well placed.
This reaccreditation is one more way we demonstrate that we will never stop raising the bar for safety, for compassion, and for measurable impact. Because students deserve care they can count on, anytime and anywhere.
Find Out How TimelyCare Can Support Your Campus
If you are a campus leader looking to ensure your students have access to care that meets the highest standards of safety, quality, and compassion, we are here to help.
Learn how TimelyCare’s virtual care services can support your campus community and help your students thrive.
Key Takeaways
- TimelyCare has renewed its URAC Telehealth Accreditation, affirming high standards in virtual care quality.
- Accreditation ensures that student care is safe, effective, and personalized.
- Validated tools like PHQ-9 and GAD-7 help measure meaningful improvement.
- Nearly 80% of students say TimelyCare helps them stay enrolled and succeed.
- The reaccreditation reflects TimelyCare’s commitment to evidence-based, empathetic care.
FAQs
URAC is an independent organization that sets national standards for healthcare quality and safety. Accreditation signifies that TimelyCare meets rigorous criteria in telehealth delivery.
We use validated tools like the PHQ-9 and GAD-7 to assess mental health before each session. These scores help track progress and guide care over time.
URAC accreditation gives institutions confidence that their students are receiving high-quality, secure, and data-backed care, which supports retention, academic performance, and overall well-being.
TimelyCare blends clinical rigor with human-centered care, providing students with support that is both effective and empathic.
